Karla M. Email
Airbnb Ireland - Appeals and Escalation Associate @ Airbnb
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Karla M. Location
- Dublin, IE
Karla M. Work
- Airbnb Ireland - Appeals and Escalation Associate @ (June 2021 - Present)
- Customer Service Advisor @ (November 2020 - May 2021)
- Retail Sales Assistant - Dublin Airport @ (August 2019 - November 2020)
- Customer Service Executive @ (April 2019 - August 2019)
- Customer Service Representative @ (July 2018 - February 2019)
- Sales Assistant @ (October 2016 - March 2018)
- Retention Specialist @ (September 2014 - March 2015)
- Retention Specialist @ (June 2007 - June 2014)
Karla M. Education
- Centro Universitário UNA
Master of Business Administration (MBA) (Business Administration and Management, General)
2007-2008 - Centro Universitário Newton Paiva
Bachelor's degree (Communication, General)
2002-2005
Karla M. Skills
- Administration
- Analytical Skills
- Analytics
- Artificial Intelligence (AI)
- Attention to Detail
- Casing
- Client Relations
- Client-focused
- Communication
- Confidentiality
- Conflict Resolution
- Contact Centers
- Contract Negotiation
- Critical Thinking
- Cross-functional Team Leadership
- Customer Advocacy
- Customer Retention
- Customer Service
- Data Analysis
- Databases
- Diplomacy
- English
- Executive Relationships
- Fraud Prevention
- General Administration
- Generative AI
- Generative AI Tools
- High Level Of Accuracy
- Interpersonal Relationships
- Interpersonal Skills
- Investigation
- Leadership
- Level Headed
- Marketing
- Microsoft Excel
- Microsoft Office
- Negociação
- Oral Communication
- Portuguese
- Post-Sales
- Problem Solving
- Relationship Building
- Renewals
- Retention Management
- Retention Strategies
- Service Recovery
- Service-Level Agreements (SLA)
- Skilled Multi-tasker
- Source Intelligence
- Team Leadership
- Threat Assessment
- Zendesk
- osint
Karla M. Summary
- Karla M., based in Dublin, IE, is currently a Airbnb Ireland - Appeals and Escalation Associate at Airbnb. Karla M. brings experience from previous roles at Rocdoc Health Check - Covid Check, Blackjack Promotions, Intercontinental Dublin and Eden Recruitment. Karla M. holds a 2007 - 2008 Master of Business Administration (MBA) in Business Administration and Management, General @ Centro Universitário UNA. With a robust skill set that includes Administration, Analytical Skills, Analytics, Artificial Intelligence (AI), Attention to Detail and more. Karla M. has 2 emails on RocketReach.
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