2023 -2025 Vice President, India Operations - Business and Technology Compliance @
2015 -2023 Vice President, Business Operations @
2019 -2022 Director, Business Operations; International Realtime and Batch Payments Services @
2015 -2019 Head of Customer Contact Centres @
2013 -2015 Head of Contact Centre and Customer Service @
2012 -2013 Head of Contact Center @ Carillion
2007 -2012 Customer Service Manager @ Carillion
2006 -2007 Training and Development Manager @ Carillion
2003 -2006 Training Manager @ TSC
2001 -2003 Technical Support @ T-Mobile UK
Karl Wright Education
Lewisham College, London
A (Level English; French)
1997-1998
Thomas Rotherham College
GCSE French (English and Math)
1996-1997
St Bernards RC High School
GCSE's
Karl Wright Skills
Facilities Management
Customer Service
Training
Technical Support
Networking
Information Technology
Performance Management
Contract Management
Operations Management
Change Management
Team Leadership
Contract Negotiation
Project Management
Leadership
Business Process Improvement
Process Improvement
Outsourcing
CRM
Business Development
Budgets
Team Management
Negotiation
Service Delivery
Forecasting
Procurement
Management
Telecommunications
Account Management
Stakeholder Management
Call Centers
Customer Experience
Customer Relationship Management Crm
Contact Centers
Customer Relationship Management
Karl Wright Summary
Karl Wright, based in Ripon, GB, is currently a Vice President, Technology Regulatory Execution for Europe at Mastercard. Karl Wright brings experience from previous roles at Mastercard and Vocalink, a Mastercard company. Karl Wright holds a 1997 - 1998 A in Level English; French @ Lewisham College, London. With a robust skill set that includes Facilities Management, Customer Service, Training, Technical Support, Networking and more. Karl Wright has 3 emails and 2 mobile phone numbers on RocketReach.
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