Karl Thomas Email & Phone Number

Mind Coach @ LIFETIME FITNESS

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Karl Thomas Location

Saint Paul, MN, US

Karl Thomas Work

Mind Coach @ (July 2025 - Present)
Pre-Licensed Marriage and Family Therapist @ (September 2023 - Present)
Vice President - Consumer Experience @ (January 2024 - March 2026)
VP of Customer Experience and Consultant | Principal @ (January 2021 - January 2024)
Chief Experience Officer (CXO) @ (May 2016 - October 2021)
Senior Director – Brand Culture and Internal Communications (2013-2016) @ (March 2013 - May 2016)
Senior Director – Hotel Opening Support @ (January 2010 - July 2013)
Senior Director – Global Development Support @ (August 2007 - March 2010)

Karl Thomas Education

Saint Mary's University of Minnesota
Master of Arts - MA (Marriage and Family Therapy/Counseling)
2022-2025
Furman University
Bachelor of Arts - BA (HISTORY)

Karl Thomas Skills

Customer-focused Service
Customer Experience Management
Customer Engagement & Customer Insights
Culture Transformation & Employee Engagement
Customer Experience
Customer Satisfaction
Customer Engagement
Customer Insights
Leadership Development
Employee Engagement
Cultural Transformation
VP of Customer Experience | CXO
Customer Experience Design
Customer Experience Analysis
Customer Experience Consulting
Customer Experience Transformation
Exceeding Customer Expectations
Customer Service Training
Customer Service
Customer Insight
Franchise Operations
Franchise Support
Customer Experience Strategy
Strategic Planning
Key Performance Indicators - KPIs
Voice of the Customer Analysis
Quality Metrics
Net Promoter Scores - NPS
Recruiting
Organizational Culture
Customer Experience Drivers
Service Delivery
Organizational Design
Customer Advocacy
Chief Experience Officer - CXO
Customer Support
Root Cause Analysis
Remediation
Customer Feedback
Customer Touchpoints
Customer Experience Gaps
Training
Coaching & Mentoring
Business Acumen
Quantitative Analytics
Data-Based Decisions
Cross-Functional Team Leadership
Continuous Improvement
Customer Experience Analytics
Customer Retention
Hotels
Hospitality
OnQ
Hotel Management
Revenue Management
Resorts
E-commerce
Revenue Analysis
Hospitality Management
Leadership
Team Building
Rooms Division
Yield Management
Food & Beverage
Banquets
Hospitality Industry
Front Office
Budgets
Property Management Systems
Pre-opening
Revenue Forecasting
Tourism
PowerPoint
E Commerce
Social Media
Marketing Communications
Marketing
Business Development
Strategy
Pre Opening
Food and Beverage

Karl Thomas Summary

Karl Thomas, based in Saint Paul, MN, US, is currently a Mind Coach at Life Time Inc.. Karl Thomas brings experience from previous roles at Cascade Therapy Group, LLC, R1 RCM, Arcturus Strategic Consulting and North Memorial Health. Karl Thomas holds a 2022 - 2025 Master of Arts - MA in Marriage and Family Therapy/Counseling @ Saint Mary's University of Minnesota. With a robust skill set that includes Customer-focused Service, Customer Experience Management, Customer Engagement & Customer Insights, Culture Transformation & Employee Engagement, Customer Experience and more. Karl Thomas has 6 emails and 5 mobile phone numbers on RocketReach.