Karen Ccxp's Location
England, United Kingdom
Karen Ccxp's Work
- Head of Customer Experience @ FirstPort (UK)
- Head of Customer Services @ Halfords
- Director of Customer Experience @ National Express LTD
- Head of Customer Contact Centre @ National Express LTD
- Head of Customer Relations and Account Management @ National Express LTD
- Various including Head of Sales,Head of Customer Service, General Mgr-Retail, Customer Relations Mgr @ National Express LLC
Karen Ccxp's Education
- Redditch College of Further Education
High School (BEC National Diploma in Travel and Tourism (A Level Standard))
1983 - 1985 - Notion Business Coaching
Executive Coaching and Leadership Mentoring (ILM7 Executive Coach)
2015 - 2016 - Customer Experience Professional Association (CXPA)
Certified Customer Experience Professional (CCXP)
2015
- ..
- Harper Craven
Professional Development Programme
- Notion Business Coaching
Accredited Coach
Karen Ccxp's Skills
- Leadership
- Contact Centre Management
- Customer Experience
- Coaching
- Operations Management
- Employee Engagement
- Problem Solving
- Collaborative Leadership
- People Development
- Multi-channel Retail
Karen Ccxp's Summary
Karen Ccxp, based in England, United Kingdom, is currently a Head of Customer Experience at FirstPort (UK), bringing experience from previous roles at Halfords Autocentres and National Express. Karen Ccxp holds a 1983 - 1985 High School in BEC National Diploma in Travel and Tourism (A Level Standard) @ Redditch College of Further Education. With a robust skill set that includes Leadership, Contact Centre Management, Customer Experience, Coaching, Operations Management and more, Karen Ccxp contributes valuable insights to the industry. Karen Ccxp has 3 emails and 1 mobile phone number on RocketReach.
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