Karan Rochani Email & Phone Number
Customer Success Lead - North America @ Sadie AI
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Karan Rochani Location
- Toronto, ON, CA
Karan Rochani Work
- Customer Success Lead - North America @ (July 2026 - Present)
- Customer Success Lead - North America @ (July 2026 - Present)
- Manager, Implementation and Onboarding @ (September 2025 - July 2026)
- Manager, Customer Onboarding @ (July 2025 - October 2025)
- Manager, Customer Onboarding @ (July 2025 - October 2025)
- MBA Candidate @ University Canada West (April 2023 - September 2024)
- Technical Support Consultant @ (March 2022 - March 2023)
- Founding Team Member - Customer Experience and Sales Manager @ (February 2021 - May 2022)
- Team Lead (Customer Support and Onboarding) @ (May 2016 - December 2021)
- Intern @ (December 2016 - January 2017)
- Customer Support Representative @ TransForm Solution (May 2015 - May 2016)
- Standup Comedian @ Self-employed (April 2014 - May 2015)
- Sales and Accounts Executive @ Shakti Foundation (February 2013 - May 2015)
Karan Rochani Education
- University Canada West
Master of Business Administration - MBA (Product Management)
2023-2025 - University Canada West
Master of Business Administration - MBA Foundation (Business Administration and Management, General)
2023-2023 - Veer Narmad South Gujarat University, Surat
Bachelor of Commerce (B.Com.) (Accounting and Finance)
2012-2015
Karan Rochani Skills
- Go-to-Market Strategy
- Stakeholder Engagement
- Marketing Strategy
- Positioning (Marketing)
- Cross-Functional Collaboration
- Public Speaking
- Team Management
- Leadership
- Cross-departmental Communication
- Quality Metrics
- Support Management
- Key Performance Indicators
- Business-to-Business (B2B)
- Value Propositions
- Sales Commission
- Metrics Driven
- Inside Sales
- Stakeholder Management
- Small and Medium-Sized Enterprises (SME)
- Consultation
- API Gateways
- Account Management
- Account Planning
- Agile Methodologies
- Analytical Skills
- Budget and Financial Analysis
- Business Reviews
- Career Transitioning
- Client Onboarding
- Client Relations
- ClientSuccess
- Creative Problem Solving
- Customer Acquisition
- Customer Experience
- Customer Experience Management
- Customer Loyalty
- Customer Onboarding
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Defining Requirements
- Design Thinking
- Digital Marketing
- Documentation and Presentation
- Empathy Mapping
- Employee Engagement
- Figma (Software)
- Freshdesk
- Gainsight
- Google Workspace
- HTML
- Human Centric Solutions
- Journey Mapping
- Key Client Relationships
- Market Analysis
- Market Research
- Market Research and Analysis
- Microsoft Excel
- Microsoft Office
- Negotiation
- Onboarding
- Online Communications
- Operations
- Operations Management
- Performance Appraisal
- Pipedrive
- Presentation Skills
- Problem Solving
- Product Decomposition
- Product Demonstration
- Product Ideation
- Product Management
- Product Road Mapping
- Product Strategy
- Professional Communication
- Project Leadership
- Project Management
- Project Planning
- Prototyping
- Recruiting
- Relationship Building
- Sales
- Salesforce Sales Cloud
- Salesforce.com
- Service-Level Agreements (SLA)
- Strategic Marketing Planning
- Strategic Planning
- Team Building
- Teamwork
- Technical Support
- Technology Consulting
- Time Management
- Training
- Troubleshooting
- User Experience Design (UED)
- User Interface Prototyping
- User Stories
- User-centered Design
- Visual Identity Design
- Zendesk
- Zoho CRM
- communication skills
- standup
Karan Rochani Summary
- Karan Rochani, based in Toronto, ON, CA, is currently a Customer Success Lead - North America at Sadie. Karan Rochani brings experience from previous roles at Valsoft Corporation, Cryptoworth, Agency Employment Services and Yanolja Cloud Solution. Karan Rochani holds a 2023 - 2025 Master of Business Administration - MBA in Product Management @ University Canada West. With a robust skill set that includes Go-to-Market Strategy, Stakeholder Engagement, Marketing Strategy, Positioning (Marketing), Cross-Functional Collaboration and more. Karan Rochani has 2 emails and 1 mobile phone numbers on RocketReach.
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