Karan Joshi Email
Head of Customer Experience and Retention @ BharatPe
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Karan Joshi Location
- Delhi, DL, IN
Karan Joshi Work
- Head of Customer Experience and Retention @ (November 2024 - Present)
- Head Customer Experience and Strategy @ (January 2022 - January 2024)
- Senior Associate Vice President @ (October 2020 - January 2022)
- Head Of Customer Experience and Strategy @ Club Factory (November 2019 - October 2020)
- Project Manager Customer Experience @ (June 2017 - November 2019)
- Assistant Manager Customer Operations @ (November 2014 - June 2017)
- Lead customer experience specalist @ (March 2011 - August 2014)
- Lead Technical Associate @ (March 2010 - February 2011)
- Techincal advisor @ (June 2009 - February 2010)
- Technical Sales Advisor @ (April 2007 - May 2009)
Karan Joshi Education
- Delhi University
Bachelor of Arts - BA (B.A)
2013-2016 - Ramjas school
Delhi university
2000-2007 - Ramjas school pusa road
Karan Joshi Skills
- Analytical Skills
- Buisness Process Design
- Buisness analytics
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Data analytics
- Data driven Decision making
- Data-driven Decision Making
- Decesion making
- Design
- E-Commerce
- Eccomerce
- IVR
- KPI Dashboards
- KPI Reporting
- Leadership
- NPS
- Online Reputation Management
- PnL Management
- Process Automation
- Process Excellence
- Project Management
- Quality Management
- Service-Level Agreements (SLA)
- Strategy
- Team Management
- Transaction Management
- Vendor Management
- cost optmization
- escalation analysis
Karan Joshi Summary
- Karan Joshi, based in Delhi, DL, IN, is currently a Head of Customer Experience and Retention at BharatPe. Karan Joshi brings experience from previous roles at Lifelong Online, Freadom (Stones2Milestones), Club Factory and One97 Communications Limited. Karan Joshi holds a 2013 - 2016 Bachelor of Arts - BA in B.A @ Delhi University. With a robust skill set that includes Analytical Skills, Buisness Process Design, Buisness analytics, Customer Experience, Customer Retention and more. Karan Joshi has 1 emails on RocketReach.
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