Kaptec Information

In today's environment, companies cannot just compete on price and product. You have to stand out from the crowd. How do you differentiate your business? By delivering a consistently great customer experience. That holds true for your company and for ours. We are unified communications solution experts with experience of setting up complex on-premise telephone PBX solutions for multinational companies, including HP, Avaya, Vodafone and Paddy Power. Our credentials in this area are world-class. Uniquely, we have brought our expertise in this area to develop a world class Hosted Business Phones Service for Small and Medium Businesses. Our application developers specialise in designing and implementing telephony software solutions. Our team has comprehensive skills in various types of PBX phone systems including Avaya, Mitel, Asterisk etc and we comply with a number of recognised industry best practices, including ITIL, ISO 9001 and ISO 27001. However, our value-add goes even deeper. Yes – we are technology and call centre experts but crucially, we understand business. After all, technology is only a means to an end – it is designed to help you make your business more effective. We will provide advice, identify the right solution for your business, and be there to provide on-going support. In short, we will operate as your business partner.