Kapil Sood Email & Phone Number
Senior Director Customer Experience @ Flipkart
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Kapil Sood Location
- Bengaluru, KA, IN
Kapil Sood Work
- Senior Director Customer Experience @ Flipkart (August 2025 - Present)
- Director Customer Experience @ Flipkart (February 2023 - August 2025)
- Director Customer Experience and Refurbishment Operations @ Flipkart (May 2019 - January 2023)
- General Manager-Customer Experience @ (February 2015 - April 2019)
- Head Consulting -Customer Analytics @ (August 2013 - February 2015)
- Head of Customer Experience @ (November 2012 - August 2013)
- Sr. Manager-Quality Monitoring Center @ (October 2008 - November 2012)
- Site Quality Head @ (January 2007 - October 2008)
- Quality Manager @ Serwizsol (July 2005 - January 2007)
- Assistant Manager-Performance Management Group @ Bharti Airtel Ltd. (July 2004 - July 2005)
- Team Leader-Quality and Training @ (December 2002 - July 2004)
- Process Developer-VFS @ (September 2000 - December 2002)
Kapil Sood Education
- Delhi University
B.Com(Hons) (Commerce)
1995-1998
Kapil Sood Skills
- Leadership
- Six Sigma
- Customer Experience
- Team Building
- BPO
- Consulting
- Soft Skills
- Customer Satisfaction
- Telecommunications
- Business Analysis
- Process Excellence
- Vendor Management
- Team Management
- Process Improvement
- Quality Assurance
- Operations
- Microsoft Word
- Operations Management
- Microsoft Excel
- Business Process
- Training
- Customer Service
- Business Process Improvement
- Management
- Project Management
- Outsourcing
- MIS
- Process Management
- Analytics
- Service Delivery
- Call Centers
- CRM
- Analysis
- Performance Management
- Customer Relationship Management Crm
- Transformational Projects
- Business Development
- Team Leadership
- Strategic Planning
- Business Process Outsourcing Bpo
- Program Management
- Change Management
- Problem Solving
- Business Process Outsourcing
- Customer Relationship Management
Kapil Sood Summary
- Kapil Sood, based in Bengaluru, KA, IN, is currently a Senior Director Customer Experience at Flipkart. Kapil Sood brings experience from previous roles at Flipkart, Reliance Jio -Saurashtra (region) and Verint. Kapil Sood holds a 1995 - 1998 B.Com(Hons) in Commerce @ Delhi University. With a robust skill set that includes Leadership, Six Sigma, Customer Experience, Team Building, BPO and more. Kapil Sood has 1 emails and 5 mobile phone numbers on RocketReach.
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