Kapil Sood Email & Phone Number
Senior Director Customer Experience @ Flipkart
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Kapil Sood Location
- Bengaluru, KA, IN
Kapil Sood Work
- 2025 -now Senior Director Customer Experience @ Flipkart
- 2023 -2025 Director Customer Experience @ Flipkart
- 2019 -2023 Director Customer Experience and Refurbishment Operations @ Flipkart
- 2015 -2019 General Manager-Customer Experience @
- 2013 -2015 Head Consulting -Customer Analytics @
- 2012 -2013 Head of Customer Experience @
- 2008 -2012 Sr. Manager-Quality Monitoring Center @
- 2007 -2008 Site Quality Head @
- 2005 -2007 Quality Manager @ Serwizsol
- 2004 -2005 Assistant Manager-Performance Management Group @ Bharti Airtel Ltd.
- 2002 -2004 Team Leader-Quality and Training @
- 2000 -2002 Process Developer-VFS @
Kapil Sood Education
- Delhi University
B.Com(Hons) (Commerce)
1995-1998
Kapil Sood Skills
- Leadership
- Six Sigma
- Customer Experience
- Team Building
- BPO
- Consulting
- Soft Skills
- Customer Satisfaction
- Telecommunications
- Business Analysis
- Process Excellence
- Vendor Management
- Team Management
- Process Improvement
- Quality Assurance
- Operations
- Microsoft Word
- Operations Management
- Microsoft Excel
- Business Process
- Training
- Customer Service
- Business Process Improvement
- Management
- Project Management
- Outsourcing
- MIS
- Process Management
- Analytics
- Service Delivery
- Call Centers
- CRM
- Analysis
- Performance Management
- Customer Relationship Management Crm
- Transformational Projects
- Business Development
- Team Leadership
- Strategic Planning
- Business Process Outsourcing Bpo
- Program Management
- Change Management
- Problem Solving
- Business Process Outsourcing
- Customer Relationship Management
Kapil Sood Summary
- Kapil Sood, based in Bengaluru, KA, IN, is currently a Senior Director Customer Experience at Flipkart. Kapil Sood brings experience from previous roles at Flipkart, Reliance Jio -Saurashtra (region) and Verint. Kapil Sood holds a 1995 - 1998 B.Com(Hons) in Commerce @ Delhi University. With a robust skill set that includes Leadership, Six Sigma, Customer Experience, Team Building, BPO and more. Kapil Sood has 1 emails and 5 mobile phone numbers on RocketReach.
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