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Kapil Agarwal Location
Gurugram, HR, IN
Kapil Agarwal Work
2026 -now Director, Advertiser Success @
2024 -now Director, WWCS Amazon Business @
2021 -2024 Head of Global Operations, Amazon Business Customer Service @
2019 -2021 Senior Site Leader @
2018 -2019 Senior Operations Manager @
2017 -2018 Senior Vice President, CitiPhone Australia Business Head @
2013 -2017 Vice President, Service Quality Head @
2010 -2013 Assistant Vice President @
2007 -2010 Senior Manager, Customer Service @
2006 -2007 Manager Operations @ Convergys
2004 -2006 Assistant Manager Operations @
Kapil Agarwal Education
Symbiosis institute of Management Studies
PGDBM (Operation Management)
2007-2010
Institute of Hotel Management, Bhopal
Diploma in Hotel Management
1995-1998
Kapil Agarwal Skills
Six Sigma
BPO
Banking
Credit Cards
Call Center
Business Process Re Engineering
Relationship Management
Business Analysis
Vendor Management
Team Management
Process Improvement
Strategy
Financial Services
Operations Management
Risk Management
Training
Management Information Systems Mis
Operational Risk Management
Business Process Improvement
Management
Project Management
Outsourcing
Retail Banking
MIS
Analytics
Process Management
Transition Management
Service Delivery
Call Centers
CRM
Management Information Systems
Kapil Agarwal Summary
Kapil Agarwal, based in Gurugram, HR, IN, is currently a Director, Advertiser Success at Amazon. Kapil Agarwal brings experience from previous roles at Amazon. Kapil Agarwal holds a 2007 - 2010 PGDBM in Operation Management @ Symbiosis institute of Management Studies. With a robust skill set that includes Six Sigma, BPO, Banking, Credit Cards, Call Center and more. Kapil Agarwal has 3 emails and 3 mobile phone numbers on RocketReach.
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