Kale Information

Retention is tricky. It’s 2024 and cookie-cutter generic product experiences just don’t cut it anymore. If users don’t adopt your product, they will churn. To keep customers around, you need contextual engagement for every user inside your biggest retention channel—your product. But we know delivering that level of engagement can be tough, slow (think engineering bottlenecks) and expensive. That’s why we built Kale. One retention stack to cover your entire B2B customer base. For your long-tail customers (the ones who usually don’t get a dedicated CS rep), our AI CSM is available around the clock inside your product, offering smart onboarding and proactive engagement, guiding users every step of the way—from adoption to advocacy. It’s like giving every customer their own success manager without adding headcount. And for those high-value accounts where every interaction matters, our high-touch platform empowers CS teams to go deep with in-app, personalized video engagements that meet each customers exactly where they are in their journey. The best part? No engineering bottlenecks. Deploy it once, set it up, and you’re good to go. Finally, a retention stack that drives activation, boosts adoption, and reduces churn—without adding to your team’s workload.