Kala Dharmadas Email
Service Delivery Manager @ Axiom Technologies
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Kala Dharmadas Location
- Puchong, MY
Kala Dharmadas Work
- 2023 -now Service Delivery Manager @
- 2018 -2023 Regional Operations Manager @
- 2016 -2023 Customer Service Team Lead @
- 2014 -2016 2nd Level Technical Support @
- 2013 -2014 Customer Service Agent @
- 2011 -2013 Senior Technical Support Executive @ SciCom
- 2009 -2011 Quality Assurance Analyst @ ExxonMobil
- 2008 -2008 Collection Officer @ Aeon Credit Service Sdn Bhd
Kala Dharmadas Education
- University Tun Abdul Razak
Bachelor’s Degree (Information System)
2008-2011 - University Tun Abdul Razak
Bachelor's degree (Information Technology)
2003-2008 - Sek Men Bukit Saujana, Malaysia
High School (Science)
2000-2000
Kala Dharmadas Skills
- Leadership
- Planning Budgeting & Forecasting
- Corporate Communications
- Project planning and development
- Solution Delivery
- Strategic Negotiations
- Information Technology
- Administration
- Operations Management
- Quality Management
- Customer Service Operations
- Service Desk
- Contact Center Management
- Service Delivery
- Contact Centers
- Teamwork
- Incident Management
- Customer Experience
- Time Management
- Recruiting
- Analytical Skills
- Project Management
- Communication
- Problem Solving
- Customer Relationship Management (CRM)
- Process Improvement
- Active Directory
- Microsoft Office
- BMC Remedy Ticketing System
- Service-now.com
- Technical Support
- Team Leadership
- Team Mentoring
- Mentoring New Hires
- At Multitasking
- Calculus
- Customer Support
- Coaching
- Service-Level Agreements (SLA)
- Escalation Resolution
- Troubleshooting
- Escalations Management
- Customer Escalation Management
- Service Level Management
- Escalation Process
- Service Level Agreements Sla
- Training
- Customer Service
- Service now.com
- Microsoft Word
- Management
- Service Level Agreements
Kala Dharmadas Summary
- Kala Dharmadas, based in Puchong, MY, is currently a Service Delivery Manager at Axiom Technologies. Kala Dharmadas brings experience from previous roles at Atos. Kala Dharmadas holds a 2008 - 2011 Bachelor’s Degree in Information System @ University Tun Abdul Razak. With a robust skill set that includes Leadership, Planning Budgeting & Forecasting, Corporate Communications, Project planning and development, Solution Delivery and more. Kala Dharmadas has 1 emails on RocketReach.
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