Kai Lee Email
Customer Experience Operations Lead @ Facetune
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Kai Lee Location
- London, England, GB
Kai Lee Work
- Customer Experience Operations Lead @ (October 2026 - Present)
- Customer Experience Operations Lead @ (January 2023 - Present)
- Customer Experience Operations Specialist @ (May 2022 - January 2023)
- Customer Experience Specialist @ (October 2021 - May 2022)
- Settlement Officer @ (August 2017 - October 2021)
- International Flight Attendant @ (May 2013 - August 2017)
Kai Lee Education
- University of Hull
Bachelor's degree (Computer Science)
2008-2011
Kai Lee Skills
- AI Pair Programming / AI-Assisted Programming
- AI automation
- Account Management
- Account Reconciliation
- Airlines
- Analytical Skills
- Anthropic Claude
- Application Programming Interfaces (API)
- Artificial Intelligence (AI)
- Automation
- Aviation
- B2C
- Bank Reconciliation
- Billing Process
- Billing Systems
- Business Relationship Management
- Business-to-Business (B2B)
- Cantonese
- Cash Management
- ChatGPT
- Chatbot Design
- Chatbots
- Chinese
- Content Management Systems (CMS)
- Credit Control
- Custom GPTs
- Customer Data
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Data Analysis
- Data Driven Instruction
- English
- Flight Safety
- Foreign Exchange (FX) Options
- Global Client Management
- Health & Safety
- Integration
- Key Account Handling
- Key Performance Indicators
- Large Language Models (LLM)
- Localization
- Managing Accounts
- Mandarin
- Microsoft Office
- No-Code Development Platforms
- Operations Management
- Payment Gateways
- Payments
- Process Automation
- Process Improvement
- Project Management
- Project Planning
- Python (Programming Language)
- Quality Assurance
- Service Recovery
- Settlement
- Team Leadership
- Technical Support
- Training Delivery
- Treasury Management
- Troubleshooting
- Vlookup
- Workflow Management
- Zendesk
- monday.com
Kai Lee Summary
- Kai Lee, based in London, England, GB, is currently a Customer Experience Operations Lead at Facetune. Kai Lee brings experience from previous roles at Lightricks and 720 Management Limited. Kai Lee holds a 2008 - 2011 Bachelor's degree in Computer Science @ University of Hull. With a robust skill set that includes AI Pair Programming / AI-Assisted Programming, AI automation, Account Management, Account Reconciliation, Airlines and more. Kai Lee has 2 emails on RocketReach.
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