Sr. Analytics Consultant @ (June 2024 - June 2026)
Analytics Consultant @ (January 2021 - June 2024)
Data Analytics Manager @ (October 2018 - January 2021)
Analytics Consultant III @ (January 2018 - October 2018)
Contact Center Team Lead @ (June 2017 - January 2018)
Data Analyst @ GreenSky® (July 2016 - June 2017)
Operations Intelligence Analyst @ (November 2005 - February 2011)
Justin Elder Education
Georgia State University
Bachelor’s Degree (Spanish Language and International Business)
2012-2016
Hardaway High School
High School Diploma
2001-2005
Justin Elder Skills
Contact Center Strategy
Contact Center as a Service (CCaaS)
Contact Center Management
Contact Center Operations
Contact Center Optimization
Data Governance
Scrum
Data Visualization
Quality Assurance
Quality Management
Complaint Management
Software Implementation
Amazon Web Services (AWS)
Salesforce Service Cloud
Jira
Genesys Cloud
Leadership
Spanish
Project Management
Microsoft Word
Agile Project Management
Big Data Analytics
Bilingual Education
Business Analysis
Business Intelligence
Business Process Improvement
Contact Centers
Data Analysis
Data Warehousing
Databricks Products
Microsoft Excel
Microsoft Office
Microsoft Power BI
Microsoft SQL Server
NICE Call Recording
Nexidia Interaction Analytics
Pivot Tables
Public Speaking
Python (Programming Language)
SAS
SAS Programming
SQL
SQL Server Management Studio
Server Administration
Server Management
Speech Analytics
Statistical Data Analysis
Tableau
Team Building
Third Party Vendor Management
Training Coordination
Vendor Management
Vendor Negotiation
Vlookup
Justin Elder Summary
Justin Elder, based in Detroit, MI, US, is currently a Strategic Analytics Advisor at Huntington National Bank. Justin Elder brings experience from previous roles at Northwestern Mutual, Speech Analytic Group, Truist and Wells Fargo. Justin Elder holds a 2012 - 2016 Bachelor’s Degree in Spanish Language and International Business @ Georgia State University. With a robust skill set that includes Contact Center Strategy, Contact Center as a Service (CCaaS), Contact Center Management, Contact Center Operations, Contact Center Optimization and more. Justin Elder has 2 emails and 1 mobile phone numbers on RocketReach.
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