Juraini Jaafar's Location
Batu Caves, MY
Juraini Jaafar's Work
- Customer Journey and Experience (B2C and B2B and C2C) @ Telekom Malaysia
- Head of Client Care @ TNG Digital Sdn Bhd
- Winback Transformation @ Astro
- Head of Customer Interaction Centre @ Al Khalij Commercial Bank (al khaliji) P.Q.S.C.
- Contact Centre Manager @ Al Khalij Commercial Bank (al khaliji) P.Q.S.C.
- AVP, CitiPhone Operations Head @ Citibank Berhad
- Senior Manager @ Vsource Asia Bhd
- Senior Manager - Operations CRM @ Scicom MSC Bhd
- Senior Manager - Operations @ Scicom MSC Bhd
- CitiPhone Service Manager @ CitiBank Berhad
Juraini Jaafar's Education
- The University of Memphis
Bachelor of Business Administration (BBA) (Management Information System)
1993 - 1995
Juraini Jaafar's Skills
- Contact Centers
- Performance Management
- Change Management
- Relationship Management
- Banking
- Business Analysis
- Retail Banking
- Team Management
- Risk Management
Juraini Jaafar's Summary
Juraini Jaafar, based in Batu Caves, MY, is currently a Customer Journey and Experience (B2C and B2B and C2C) at Telekom Malaysia, bringing experience from previous roles at Touch 'n Go Sdn Bhd, Astro and Al Khalij Commercial Bank (al khaliji) Q.S.C.. Juraini Jaafar holds a 1993 - 1995 Bachelor of Business Administration (BBA) in Management Information System @ The University of Memphis. With a robust skill set that includes Contact Centers, Performance Management, Change Management, Relationship Management, Banking and more, Juraini Jaafar contributes valuable insights to the industry. Juraini Jaafar has 2 emails on RocketReach.
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