JupiterCX Information

JupiterCX is a company specialized in the structuring, development, and evolution of customer service operations with Genesys, creating Omnichannel Contact Center solutions driven by innovation and artificial intelligence. In an increasingly connected CX market, where customers expect fast, intelligent, and personalized experiences across every channel, we help companies transform technology into operations that are truly efficient, scalable, and future-ready. With a strong presence across LATAM, JupiterCX has offices in Argentina, Brazil, and Colombia. We analyze the current processes of each operation and design customized customer service flows using Genesys Cloud as the technological foundation to organize processes, connect channels, and meet the specific needs of each company. We build operations in an efficient, organized, and scalable way, connecting processes, channels, and data to ensure control, performance, and a consistent experience across every customer touchpoint.