Director, Product Support and Operations, Humanitarian and Development at Mastercard @ (August 2019 - August 2026)
Head of Special Projects @ (January 2018 - August 2019)
Deputy General Manager @ (January 2015 - December 2017)
Head of Customer Care @ (January 2012 - December 2014)
Head of Customer Service @ Next Generation Broadcasting Kenya Ltd (April 2010 - December 2011)
Customer Service Rep @ Multichoice Kenya (January 2010 - April 2010)
Customer Service Manager @ GTV Kenya Ltd (June 2007 - January 2009)
Consumer Credit Advisor @ Vodafone UK (January 2006 - April 2007)
Customer Care Advisor @ Standard Chartered Bank - Kenya (August 2003 - November 2003)
June Muli Education
Harvard Business School
Strategic Leadership in Inclusive Finance
2016-2016
Middlesex Univerity Business School - London
Post Graduate Diploma (Finance & Economics)
2005-2006
Maseno University
B.B.A - Upper 2nd Class (Finance)
1998-2002
State House Girls' High School - Nairobi 1993-1996
June Muli Skills
Contact Centre
Customer Retention
Customer Experience
Team Leadership
Call Center
Customer Service
Contact Centers
Customer Satisfaction
Team Management
Strategy
Call Centers
CRM
Sales Management
Change Management
Operations Management
Training
Management
Analysis
Business Development
Business Strategy
Leadership
Project Management
Strategic Planning
Program Management
Marketing
Customer Relationship Management
June Muli Summary
June Muli, based in Nairobi County, Kenya, is currently a Senior Manager, Customer Experience at Gulf African Bank. June Muli brings experience from previous roles at Mastercard and M-KOPA. June Muli holds a 2016 - 2016 Strategic Leadership in Inclusive Finance @ Harvard Business School. With a robust skill set that includes Contact Centre, Customer Retention, Customer Experience, Team Leadership, Call Center and more. June Muli has 1 emails and 2 mobile phone numbers on RocketReach.
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