Front of House Management Trainee @ Hilton London Syon Park (July 2016 - July 2017)
Student Duty Manager and FO Supervisor @ Stenden University Hotel (February 2014 - October 2015)
Julia Heinrichs Education
Stenden
Bachelor of Business Administration - BBA (International Hospitality Management)
2013-2017
Western University 2016-2016
Josef Hofmiller-Gymnasium
Abitur
2004-2012
Julia Heinrichs Skills
Account Management
Business Reviews
Cascading Style Sheets (CSS)
Cross-departmental Communication
Cultural Sensitivity
Customer Experience
Customer Onboarding
Customer Relationships
Customer Success Management
Employee Experience
Feedback Management
HTML5
Hotel Sales
Identifying Cross-selling opportunities
Identifying New Opportunities
JavaScript
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
New Hire Training
Presentation Skills
Problem Solving
Renewal Retention
Salesforce.com
Software as a Service (SaaS)
Teamwork
Upsell
Julia Heinrichs Summary
Julia Heinrichs, based in Munich, BY, DE, is currently a Senior Customer Success Manager at Tanso. Julia Heinrichs brings experience from previous roles at Netigate and Hilton. Julia Heinrichs holds a 2013 - 2017 Bachelor of Business Administration - BBA in International Hospitality Management @ Stenden. With a robust skill set that includes Account Management, Business Reviews, Cascading Style Sheets (CSS), Cross-departmental Communication, Cultural Sensitivity and more. Julia Heinrichs has 3 emails and 2 mobile phone numbers on RocketReach.
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