2013 -
2020 VP Customer Experience Transformation and Digital Solutions @ Sutherland
2011 -
2013 SVP Contact Center Strategy Leader and Process Design Manager @
2007 -
2011 SVP eCommerce Channel Manager and Senior Change Consultant and Process Design Manager @
1998 -
2007 VP Quality and Productivity Engineer and Process Design Engineer @
1982 -
1998 Manager @
Julia Carroll Skills
Call Center
Process Improvement
Banking
Retail Banking
Six Sigma
Risk Management
Project Management
Project Planning
eCommunications
Cross-functional Team Leadership
Outsourcing
Business Transformation
Operations Management
Customer Experience
Customer Service
Call Centers
Web Chat
Secure Messaging
Leadership
Leadership Development
Business Analysis
Change Management
Strategy
Financial Services
Relationship Management
PMO
Project Portfolio Management
CRM
Business Process Outsourcing (BPO)
Offshoring
Business Process Improvement
Contact Centers
Customer Relationship Management (CRM)
Process Transformation
Customer Relationship Management Crm
Consulting
Client Services
Solutions
Strategic Planning
Business Process Outsourcing Bpo
Global Delivery
Cross Functional Team Leadership
Business Process
Management
Assurance
Digital
Customer Relationship Management
Business Process Outsourcing
Digital Solutions
Julia Carroll Summary
Julia Carroll, based in Charlotte, NC, US, is currently a Commercial PMO and PEX Leader at Conduent. Julia Carroll brings experience from previous roles at Conduent, Speakeasy AI and Sutherland. With a robust skill set that includes Call Center, Process Improvement, Banking, Retail Banking, Six Sigma and more. Julia Carroll has 1 emails and 2 mobile phone numbers on RocketReach.
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