Jules Collins's Location
Glasgow, GB
Jules Collins's Work
- Head of Contact Centres @ Nationwide Building Society
- Head of Telephony Operations @ Nationwide Building Society
- Customer Experience Director @ Capita
- Operations Director @ Capita
- Head of Good Life @ O2 (Telefónica UK)
- Head of Consumer Pay Monthly @ O2 (Telefónica UK)
- Head of Voice and Head of Adviser Service Centre @ Prudential Financial
- General Manager and Director of Client Services @ beCogent Ltd
- Marketing Development Manager and Head of Direct Sales @ Sky
- Business Development Manager and Marketing Manager @ NTL / CableTel
Jules Collins's Education
- University of Strathclyde
Certificate of Marketing Practice (Marketing)
1990 - 1991 - University of Strathclyde
BA (Hons) (Marketing)
1985 - 1989 - Lanark Grammar1980 - 1985
Jules Collins's Skills
- Contact Centers
- Call Center
- Outsourcing
- Stakeholder Management
- Customer Retention
- Business Transformation
- Workforce Management
- Change Management
- Customer Satisfaction
- Telecommunications
Jules Collins's Summary
Jules Collins, based in Glasgow, GB, is currently a Head of Contact Centres at Nationwide Building Society, bringing experience from previous roles at Nationwide Building Society, Capita and O2 UK (a Telefónica Company). Jules Collins holds a 1990 - 1991 Certificate of Marketing Practice in Marketing @ University of Strathclyde. With a robust skill set that includes Contact Centers, Call Center, Outsourcing, Stakeholder Management, Customer Retention and more, Jules Collins contributes valuable insights to the industry. Jules Collins has 2 emails on RocketReach.
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