Juan Silva Email & Phone Number

Senior Director, Global Field Service @ Otis Elevator Co.

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Juan Silva Location

United States

Juan Silva Work

2024 -now Senior Director, Global Field Service @
2020 -2024 Director, Global Digital Service Transformation @
2019 -2020 Head of Global Service System (CRM), Digital Technology @
2016 -2019 CIO Latin America and Americas CRM Director @
2014 -2016 Director, Product Deployment and Delivery Management @
2011 -2014 Director, Global Implementations @
2011 -2011 Global CRM Consultant @
2006 -2011 IT Director, Global Business Relationship Management @
2003 -2006 IT Director | Regional CIO, Latin America @
2000 -2003 IT Regional Manager, Central America, Andean Pact and Chile @
1992 -2000 IM Manager, Venezuela and Cenrtal America @

Juan Silva Education

University of Evansville
PMP (Project Management)
2011-2011
BSP - Business School São Paulo
Master (Marketing on Pharmaceutical Products)
2004-2005
Universidad Metropolitana
MBA (Marketing and Business)
2001-2002
Universidad Metropolitana
Specialization (Finance)
1997-1998
IUNP
BS (Computer Sciences)
1985-1988

Juan Silva Skills

Global Delivery
Cross-functional Team Leadership
Business Intelligence
Management
Business Process
ERP
Strategy
Integration
CRM
Leadership
Cloud Computing
Outsourcing
Project Management
IT Strategy
Global Strategy
International Project Management
SAP
Vendor Management
Digital Marketing
Enterprise Software
SaaS
ITIL
Quality Management
Strategic Planning
Business Strategy
IT Service Management
Consulting
Data Center
SharePoint
E-commerce
SDLC
Salesforce.com
IT Management
Analytics
Mobile Devices
PMO
Project Portfolio Management
Innovation
Business Development
Analysis
Team Building
Change Management
Leading Cross Functional Teams
PMP
Agile Methodologies
Agile Project Management
Program Delivery Management
Program Management
Process Improvement
Business Analysis
Team Leadership
TOGAF
Planning
Suppliers
Waterfall
Payments
Infrastructure
Vendors
Sales
Finance
Characters
Program Delivery
Cross Functional Team Leadership
Features
PRINCE2
Procurement
Design
Science
Contractors
Enterprise Data
Infrastructure Solutions
Technology Solutions
Resource Allocation
Transformations
Technology
Payment Solutions
Structures
Globalization
Outages
Networking
Information
Education
International Project
Organizational Development
Ownership
Budgeting
Enterprise Architecture
Microsoft Excel
Email Systems
Training
Business Management
eBanking
Product Development
Portfolio Managers
Emerging Technologies
Service Providers
Internet
SOA
Service Delivery
Call Centers
Information Management
Cost Reduction
Payroll
Partnerships
Options
Website Development
Social Media
Project Portfolio
Harmonization
Cross Functional Team
Resource Development
Communication
Business Operations
Customer Relationship Management
Hosting Services
Marketing
Nutrition
Credit
Relocation
Latin American markets
Governance
Business Process Improvement
Plants
Latin America
Presentations
E Commerce
Leading Cross
Executive Management
Product Requirements
Resources
Tax
Scrum
PMBOK
Liderazgo de equipos
Relationship Building
Web Services
Manufacturing
Application Support
Ecosystem
Decision Making
Commerce
Strategic Thinking
Budgets
Foundations
Problem Solving
Wireless
Supply Chain
Multilingual
Architecture
Automation
Sales Performance
Europe
Help Desk Support
IBM
Expenses
Shared Services
Windows
Net
E Training
Cost
Fortune 500
Novell
Structure
Executive Positions
BRMS
Performance Tuning
PBX
Sales and Marketing
Internal Communications
Building Management Systems
Legal
At&t
Travel
Data Transformation
IT Governance
PAC
Delivering Solutions
American Express
North America
Hp Enterprise Solutions
MySQL
Mexico
Spanish
Functional Management
Enterprise Content Management
IBM Content Manager
SAP Implementation
Sales Force Development
Latin
Leadership Management
Methodology
Business Relationship Management
Migrating
Portfolio Management
Languages
Business Services
English
Staff Management
Voice
Data Processing
Asia
Reports
Strategies
Microsoft Office
Demand Generation
Enterprise It
Sales Promotion
Offshore
EDI
Intelligent Agents
Puerto Rico
Policy
Microsoft Office Sharepoint Server
Portuguese
Solution
Enterprise Architect
Venezuela
Reporting
Prepaid
Instant Messaging
Multinational
Linkage
BPCS
Hospitals
Information Technology
Gap Analysis
Content Management
Cognos
Applications
Resource Management
Retaining Customers
Locally
Consolidating
Increase Productivity
Central America
IT Leadership
Microsoft Project
Technical Support
Project Planning
Business Alliances
Project
Contractual Agreements
Complex Sales
Servers
IBM iSeries
Media
LinkedIn
Websites
Responsibility
Internal Audit
Spain
BPO
International
Data Warehousing
Attracting
Portfolio
Brazil
Lotus Notes
8mm
Warehousing
New York
Project Governance
Guidelines
International Marketing
Software
Oracle
Compliance
Business Process Management
Java
Canada
Pharmaceutics
China
Business Object
Deployed
Multicultural
Staff Development
Risk
Conceptual Modeling
Delivery
Global Sales
Consumer

Juan Silva Summary

Juan Silva, based in United States, is currently a Senior Director, Global Field Service at Otis Elevator Co.. Juan Silva brings experience from previous roles at Otis Elevator Co. and American Express. Juan Silva holds a 2011 - 2011 PMP in Project Management @ University of Evansville. With a robust skill set that includes Global Delivery, Cross-functional Team Leadership, Business Intelligence, Management, Business Process and more. Juan Silva has 4 emails and 3 mobile phone numbers on RocketReach.