Senior Technical Escalation Engineer @ (January 2016 - May 2019)
Senior Cloud Operations Specialist, Team Lead @ (June 2014 - December 2015)
Cloud Access Specialist @ (September 2012 - June 2014)
EasyTech Certified Onsite Technician @ (November 2011 - September 2012)
Juan MacIas Education
McFatter Technical Magnet High School
High School Diploma (Network Support)
2007-2011
Juan MacIas Skills
AI for Product Management
Access
Access Control Management
Accessibility
Active Directory
Agile Methodologies
Aha!
Analytical Skills
Applicant Tracking Systems
Application Programming Interfaces (API)
Business Analysis
Business Intelligence
Business Operations
Business Process Improvement
Capacity Planning
Change Management
Cloud Computing
Communication
Community Outreach
Continuous Improvement
Cross-functional Team Leadership
Customer Discovery
Customer Escalation Management
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction (CSAT)
Data Analytics
Data Center
Defining Requirements
Diversity & Inclusion
Enterprise Software
Escalations Management
Establishing Priorities
Event Planning
Feature Prioritization
General Data Protection Regulation (GDPR)
Generative AI
Go-to-Market Strategy
Human Capital Management
Identity and Access Management (IAM)
Incident Management
Incident Response
Information Security
Job Architecture
Knowledge Management
Leadership
Localization
Market Analysis
Mentorship
Microsoft Office
Microsoft SQL Server
Negotiation
Network Administration
Operations Management
Pendo
Performance Metrics
Philanthropy
Problem Management
Problem Solving
Process Improvement
Product Demonstration
Product Discovery
Product Launch
Product Management
Product Operations
Product Planning
Product Requirements
Product Strategy
Product Vision
Program Management
Project Management
Regulatory Compliance
Requirements Analysis
Requirements Gathering
Root Cause Analysis
SQL
SQL Server Management Studio
SaaS
Sales
Scalability
Scrum
Service-Level Agreements (SLA)
Software Development Life Cycle (SDLC)
Software Project Management
Software Quality Assurance
Stakeholder Management
Strategic Negotiations
Strategic Planning
Strategic Roadmaps
Team Leadership
Technical Communication
Technical Support
Technical Writing
Troubleshooting
Usability
User Stories
Voice of the Customer
Volunteering
Web Content Accessibility Guidelines (WCAG)
Network Security
Citrix
Database Administration
Two-factor Authentication
Network Monitoring Tools
Orion
Computer Network Operations
NOC
Sql Server Management
Ultimate
Access Control
Software
Two Factor Authentication
Two Factor
Computer Network
Juan MacIas Summary
Juan MacIas, based in Fort Lauderdale, FL, US, is currently a Senior Product Manager at Korn Ferry. Juan MacIas brings experience from previous roles at Korn Ferry, UKG and UKG (Ultimate Kronos Group). Juan MacIas holds a 2007 - 2011 High School Diploma in Network Support @ McFatter Technical Magnet High School. With a robust skill set that includes AI for Product Management, Access, Access Control Management, Accessibility, Active Directory and more. Juan MacIas has 3 emails and 1 mobile phone numbers on RocketReach.
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