Juan Jacobs Email & Phone Number
Customer Care Manager III @ Lumen Technologies
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Juan Jacobs Location
- Atlanta, GA, US
Juan Jacobs Work
- Customer Care Manager III @ (May 2022 - Present)
- Service Manager Customer Relations, Escalation Manager EAVPN @ (June 2012 - April 2019)
- Sr. Specialist-Network Support @ (October 2005 - June 2012)
- Customer Care @ BellSouth Long Distance (February 2005 - October 2005)
- Service Delivery (Order Specialist; Supervisor) @ BellSouth Long Distance (August 2002 - January 2005)
- Network Manager @ (January 2000 - August 2002)
- Testing Technician @ BellSouth Telecommunications (May 1998 - January 2000)
- Services Technician @ BellSouth Telecommunications (September 1995 - May 1998)
- Teller @ BellSouth Telecommunications (December 1993 - September 1995)
Juan Jacobs Education
- Central Michigan University
Master of Business Administration (M.B.A.)
2013-2015 - Troy University
BSBA
2006-2010 - Southern Polytechnic State University 1993-1995
- Saint Augustine’s University 1991-1992
Juan Jacobs Skills
- Access
- Analysis
- Broadband
- Business Process Improvement
- CRM
- Cabling
- Call Centers
- Computer Network Operations
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- DS3
- DSL
- Data Center
- Ethernet
- Frame Relay
- IP
- ISDN
- Leadership
- MPLS
- Managed Services
- Management
- Network Design
- Networking
- Process Improvement
- Program Management
- Project Management
- Service Delivery
- Switches
- T1
- TEMS
- TIRKS
- Team Leadership
- Technical Support
- Telephony
- Testing
- Troubleshooting
- Vendor Management
- VoIP
- WAN
- Wireless
- Telecommunications
- Obtain
- Microsoft Excel
- Business Services
- Consortium
- Customer Oriented
- Engineering
- Meetings
- Investigation
- Structure
- Net
- BMC Remedy
- Wfa
- Password Resets
- Dialog Programs
- Data Conversion
- Training
- Reports
- Provisioning
- Resolve
- Career Development
- Databases
- International
- Audio Conferencing
- American
- Persistence
- Unix
- HEV
- FAA
- Switch
- Customer Relationship Management Crm
- Mentoring
- Long Distance
- Network Administration
- Human Resources
- Google Groups
- Businessowners
- Atlanta
- Orion
- Disputes
- Invoicing
- Circuit
- Microsoft Office
- Cir
- Social Media
- System Upgrades
- PGA
- Project
- Key Performance Indicators
- System
- Customer Relations
- Foundation
- Guided Tours
- At&t
- IEC
- Customer Relationship Management
Juan Jacobs Summary
- Juan Jacobs, based in Atlanta, GA, US, is currently a Customer Care Manager III at Lumen Technologies. Juan Jacobs brings experience from previous roles at AT&T and BellSouth Long Distance. Juan Jacobs holds a 2013 - 2015 Master of Business Administration (M.B.A.) @ Central Michigan University. With a robust skill set that includes Access, Analysis, Broadband, Business Process Improvement, CRM and more. Juan Jacobs has 3 emails and 2 mobile phone numbers on RocketReach.
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