Juan Jacobs Email & Phone Number
Customer Care Manager III @ Lumen Technologies
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Juan Jacobs Location
- Atlanta, GA, US
Juan Jacobs Work
- 2022 -now Customer Care Manager III @
- 2012 -2019 Service Manager Customer Relations, Escalation Manager EAVPN @
- 2005 -2012 Sr. Specialist-Network Support @
- 2005 -2005 Customer Care @ BellSouth Long Distance
- 2002 -2005 Service Delivery (Order Specialist; Supervisor) @ BellSouth Long Distance
- 2000 -2002 Network Manager @
- 1998 -2000 Testing Technician @ BellSouth Telecommunications
- 1995 -1998 Services Technician @ BellSouth Telecommunications
- 1993 -1995 Teller @ BellSouth Telecommunications
Juan Jacobs Education
- Central Michigan University
Master of Business Administration (M.B.A.) (Value-Driven Organization)
2013-2015 - Troy University
BSBA (Management)
2006-2010 - Southern Polytechnic State University
(NSBE)
1993-1995 - Saint Augustine’s University 1991-1992
Juan Jacobs Skills
- Networking
- T1
- Process Improvement
- Analysis
- Program Management
- IP
- TIRKS
- Switches
- Project Management
- Telecommunications
- TEMS
- Management
- Vendor Management
- DS3
- Testing
- VoIP
- Wireless
- Ethernet
- Call Centers
- Leadership
- Team Leadership
- Access
- CRM
- Troubleshooting
- Customer Service
- Technical Support
- Customer Satisfaction
- Computer Network Operations
- Service Delivery
- Network Design
- MPLS
- DSL
- Telephony
- ISDN
- Cabling
- Broadband
- Frame Relay
- Managed Services
- WAN
- Data Center
- Business Process Improvement
- Customer Relationship Management (CRM)
- Obtain
- Microsoft Excel
- Business Services
- Consortium
- Customer Oriented
- Engineering
- Meetings
- Investigation
- Structure
- Net
- BMC Remedy
- Wfa
- Password Resets
- Dialog Programs
- Data Conversion
- Training
- Reports
- Provisioning
- Resolve
- Career Development
- Databases
- International
- Audio Conferencing
- American
- Persistence
- Unix
- HEV
- FAA
- Switch
- Customer Relationship Management Crm
- Mentoring
- Long Distance
- Network Administration
- Human Resources
- Google Groups
- Businessowners
- Atlanta
- Orion
- Disputes
- Invoicing
- Circuit
- Microsoft Office
- Cir
- Social Media
- System Upgrades
- PGA
- Project
- Key Performance Indicators
- System
- Customer Relations
- Contact Centers
- Foundation
- Guided Tours
- At&t
- IEC
- Customer Relationship Management
Juan Jacobs Summary
- Juan Jacobs, based in Atlanta, GA, US, is currently a Customer Care Manager III at Lumen Technologies. Juan Jacobs brings experience from previous roles at AT&T and BellSouth Long Distance. Juan Jacobs holds a 2013 - 2015 Master of Business Administration (M.B.A.) in Value-Driven Organization @ Central Michigan University. With a robust skill set that includes Networking, T1, Process Improvement, Analysis, Program Management and more. Juan Jacobs has 3 emails and 2 mobile phone numbers on RocketReach.
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