Jp B. Email & Phone Number
Senior Operations Manager @ Dell Technologies
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Jp B. Location
- Florida, United States
Jp B. Work
- 2001 -now Senior Operations Manager @
- 2000 -2001 Technical Support Specialist for Dell Inc @ HL YOH
- 1999 -2000 Choir Director @
Jp B. Education
- Texas State University
MBA (International Business)
2008-2012 - University of Texas- Continuing & Extended Education
MCSE (NT4.0)
2000-2000 - The University of Lethbridge
Bachelor of Education (B.Ed.) / Bachelor Arts (Music)
1994-1999
Jp B. Skills
- Team Building
- Cross-functional Team Leadership
- Metrics
- Business Process Improvement
- Call Center
- Microsoft Office
- Customer Service
- Customer Experience
- Account Management
- CRM
- Customer Satisfaction
- Technical Support
- Call Centers
- Budgets
- Strategy
- Management
- Program Management
- Performance Management
- Integration
- Project Management
- Vendor Management
- Process Improvement
- Six Sigma
- Software Documentation
- Strategic Planning
- Recruiting
- Team Leadership
- Data Analysis
- Project Planning
- Analysis
- Troubleshooting
- Business Analysis
- Training
- Team Management
- SharePoint
- Operations Management
- Customer Relationship Management (CRM)
- Contact Centers
- Agile Project Management
- B2B Marketing
- Business Strategy
- Contact Center Management
- Leadership
- Communication
- Teamwork
- Coaching
- Mentoring
- Decision-Making
- Entrepreneurship
Jp B. Summary
- Jp B., based in Florida, United States, is currently a Senior Operations Manager at Dell Technologies. Jp B. brings experience from previous roles at HL YOH and Round Rock ISD. Jp B. holds a 2008 - 2012 MBA in International Business @ Texas State University. With a robust skill set that includes Team Building, Cross-functional Team Leadership, Metrics, Business Process Improvement, Call Center and more. Jp B. has 2 emails and 1 mobile phone numbers on RocketReach.
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