Service Operations Manager @ (October 2008 - August 2014)
Team Leader Inquiry Resolution @ (May 2003 - October 2008)
Team Service and Senior Member Coordinator @ (December 1994 - May 2003)
Joyce Davidson Education
Colorado Technical University
Bachelor of Business Administration - BBA (Health/Health Care Administration/Management)
Joyce Davidson Skills
Analytical Skills
Business Analysis
Business Management
Business Process Improvement
Business Strategy
Business Thinking
Call Centers
Change Management
Claim
Claims Resolution
Communication
Cross-functional Team Leadership
Customer Experience
Customer Service
Customer Service Management
Data Analysis
Data Management
Delegation
Escalation Process
Forward Planning
HIPAA
Health Insurance
Health Plan Operations
Health Policy
Healthcare
Healthcare Industry
Insurance
Key Performance Indicators
Leadership
Managed Care
Management
Medicaid Managed Care
Medical Claims
Medicare
Medicare/Medicaid Reimbursement
Multitasking
Negotiation
Operations Management
Organizational Leadership
People Management
Process Improvement
Provider Network Development
Provider Relations
Service Operation
Service Operations
Strategic Communications
Strategic Planning
Strategic Thinking
Strategy
Team Leadership
Teamwork
Vendor Management
Visio
Workers' Compensation Claims
Joyce Davidson Summary
Joyce Davidson, based in Powder Springs, GA, US, is currently a Third-Party Liability Recovery Service Operation Manager at Horizon Blue Cross Blue Shield of New Jersey. Joyce Davidson brings experience from previous roles at Horizon Blue Cross Blue Shield of New Jersey. Joyce Davidson holds a Bachelor of Business Administration - BBA in Health/Health Care Administration/Management @ Colorado Technical University. With a robust skill set that includes Analytical Skills, Business Analysis, Business Management, Business Process Improvement, Business Strategy and more. Joyce Davidson has 1 emails and 1 mobile phone numbers on RocketReach.
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