Joyce Coleman Email & Phone Number
Program and release manager, IBM Automation @ IBM
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Joyce Coleman Location
- Markham, ON, CA
Joyce Coleman Work
- Program and release manager, IBM Automation @ (January 2024 - Present)
- Program and release manager, IBM Data and AI @ (March 2016 - January 2024)
- Product manager, Distributed Database Portfolio Management @ IBM Canada (December 2014 - March 2015)
- Release manager, PureData System for Operational Analytics and Smart Analytics System @ IBM Canada (April 2011 - December 2014)
- Technical writer and developer, Smart Analytics System @ IBM Canada (January 2006 - April 2011)
- Developer, DB2 LUW Performance @ IBM Canada (July 2004 - January 2006)
Joyce Coleman Education
- University of Wisconsin-Madison
Master's Degree (Computer Science)
2002-2004 - University of Wisconsin-Madison
Master's Degree (History of Science)
1999-2002 - McGill University
Bachelor's Degree (History (major) and German Studies (minor))
1994-1999
Joyce Coleman Skills
- Portfolio Management
- Data Analysis
- SQL
- Agile Methodologies
- JavaScript
- Strategy
- Databases
- Release Management
- Analytics
- VMware
- Web Applications
- Tecnologie Cisco
- Team Management
- Project Management
- Java
- Computer Science
- Programming
- Computer Networking
- Information Technology
- Customer Service
- Computer Hardware
- Hardware
- Management
- Networking
- Operating Systems
- C++
- C#
- Incident Management
- Service Delivery
- Sla
- ITIL
- Active Directory
- Word
- Excel
- PowerPoint
- Citrix Metaframe
- Problem Management
- Sap User Administration
- Service Management
- Service Desk
- Security
- Technical Support
- IT Service Management
- ITIL Certified
- Process Management
- ITIL v3 Foundations Certified
- Customer Satisfaction
- Incident Handling
- Service Delivery Management
- Service Level Agreements
- Process Improvement
- BMC Remedy
- Business Process
- Citrix
- Change Management
- Service Improvement
- IT Operations
- Help Desk Support
- IT Outsourcing
- IT Service Delivery
- Lotus Notes
- Global Delivery
- Service Level Management
- Major Incident Management
- Training
- Troubleshooting
- Servers
- Disaster Recovery
- Software Documentation
- Outsourcing
- Call Centers
- IT Management
- Transition Management
- VPN
Joyce Coleman Summary
- Joyce Coleman, based in Markham, ON, CA, is currently a Program and release manager, IBM Automation at IBM. Joyce Coleman brings experience from previous roles at IBM and IBM Canada. Joyce Coleman holds a 2002 - 2004 Master's Degree in Computer Science @ University of Wisconsin-Madison. With a robust skill set that includes Portfolio Management, Data Analysis, SQL, Agile Methodologies, JavaScript and more. Joyce Coleman has 2 emails and 1 mobile phone numbers on RocketReach.
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