Joy Santosh Email & Phone Number
Chief Customer Officer, North America @ ActiveOps
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Joy Santosh Location
- Tenafly, NJ, US
Joy Santosh Work
- Chief Customer Officer, North America @ (January 2026 - Present)
- Exec. VP, COO - North America @ (January 2021 - December 2025)
- Exec. VP, Client Services (North America) and Managing Director (India) @ (September 2016 - January 2021)
- Managing Director - India @ (September 2012 - September 2016)
- Country Head - India @ (April 2010 - September 2012)
- Program Advisor @ (February 2022 - Present)
- Advisory Member @ (November 2021 - Present)
- Associate Vice President and Head of Customer Management (with WNS GS) @ (March 2008 - April 2010)
- Assistant Program Manager (with Aviva Global Services) @ (March 2006 - March 2008)
- Senior Customer Manager (with 24 and 7 Inc.) @ (February 2004 - March 2006)
- Assistant Program Manager @ (March 2006 - March 2008)
- Senior Customer Manager @ (February 2004 - March 2006)
- Sr. Manager - Marketing and Operations @ (March 2002 - February 2004)
- Manager- Operations and Quality (November'01 to March'02) @ (November 2001 - March 2002)
- Assistant Manager - National Support Services @ (March 2001 - November 2001)
- Manager - Recruitment and Operations @ Continental Contractors - India (April 1997 - February 2001)
- Client Servicing Officer @ Continental Contractors - India (April 1996 - April 1997)
- Assistant Manager - PDR @ (September 1995 - March 1996)
- Pilot Team Member - PDR @ (June 1995 - September 1995)
- Sales Executive - PDR @ (April 1995 - June 1995)
Joy Santosh Education
- University of Warwick - Warwick Business School
Post Graduate Certificate (in Service Excellence)
2013-2014 - University of Warwick - Warwick Business School
Post Graduate Award in Improving Service Delivery (Operations Management & Service Delivery)
2012-2013 - University of Warwick - Warwick Business School
Post Graduate Award (in Leading Operations and Process Management in the Service Sector)
2011-2012 - Alliance University
Alliance Business School - Executive Post Graduate Diploma in Global Management (Global Management and Marketing)
2007-2010 - Indian Institute of Management Bangalore
Executive Management Development Programme (Business Management & Leadership)
2006-2007 - University of Allahabad
Bachelor of Arts (English Literature)
1993-1996 - St. Joseph's College of Arts & Science, Bangalore
Pre-University (Physics, Chemistry, Mathematics, Electronics)
1991-1993 - St. Germain High School
ICSE (Academics)
1982-1991 - Mariam Nivas Primary School
Pre-Primary (Academics)
1978-1982
Joy Santosh Skills
- Management Consulting
- Operations & Process Management
- New Business Development
- SLA Management
- Contractual Governance
- Operational Risk Management
- People Development & Management
- Training, Education & Learning
- Community Development
- Planning & Budgeting
- MI, Reporting & Analysis
- Project Management
- Migration & Transition
- Product & Brand Management
- Franchise Management
- International Recruitment
- Sales & Direct Marketing
- Coaching
- Management
- Service Level Agreements
- Sales
- Project Planning
- Training
- Process Management
- MIS
- Business Development
- Team Management
- Franchising
- Strategy
- Operations Management
- Transition Management
- Service Delivery
- Performance Management
- Leadership
- Customer Satisfaction
- Change Management
- Call Centers
- CRM
- BPO
- SLA
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
Joy Santosh Summary
- Joy Santosh, based in Tenafly, NJ, US, is currently a Chief Customer Officer, North America at ActiveOps. Joy Santosh brings experience from previous roles at ActiveOps, ActiveOps - Digital Operations Management, ActiveOps India (Active Operations Management India Private Limited) and Active Operations Management International LLP. Joy Santosh holds a 2013 - 2014 Post Graduate Certificate in in Service Excellence @ University of Warwick - Warwick Business School. With a robust skill set that includes Management Consulting, Operations & Process Management, New Business Development, SLA Management, Contractual Governance and more. Joy Santosh has 4 emails and 3 mobile phone numbers on RocketReach.
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