Joy MacWan Email
Part-Time Faculty | Lean Six Sigma @ Conestoga College
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Joy MacWan Location
- Richmond Hill, ON, CA
Joy MacWan Work
- Part-Time Faculty | Lean Six Sigma @ (April 2022 - Present)
- Senior Quality Assurance Specialist @ (August 2021 - Present)
- Quality Assurance Specialist @ (May 2019 - July 2021)
- Telecommunications Sales Representative @ (March 2018 - May 2019)
- Senior Quality Analyst @ (January 2013 - February 2018)
- Customer Service Representative @ (March 2011 - November 2012)
- Operations Administrator @ (March 2007 - March 2009)
- Customer Service Representative @ (April 2006 - February 2007)
- Administrative Assistant @ (January 2006 - March 2006)
Joy MacWan Education
- Northumbria University
(Informatics)
2009-2010 - Gujarat University
Bachelor of Science (Computer Application)
2003-2005
Joy MacWan Skills
- Account Management
- Administration
- Audit
- Business Analysis
- Business Process Outsourcing (BPO)
- Case Management
- Claims Handling
- Claims Management
- Complaint Investigations
- Complaint Management
- Consulting
- Customer Engagement
- Customer Escalation Management
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction Research
- Customer Service
- Data Analysis
- Diversity & Inclusion
- Escalation Resolution
- Executive Coaching
- General Data Protection Regulation (GDPR)
- Health Insurance
- Incident Investigation
- Incident Management
- Insurance Policies
- JIRA
- Lean Six Sigma
- Microsoft Excel
- Microsoft Power BI
- Net Promoter Score
- Operations Administration
- Oracle Database
- Organizational Behavior
- PIPEDA
- Presentation Skills
- Programming
- Project Management
- Provider Network Development
- Provider Relations
- Quality Assurance
- Reporting & Analysis
- Six Sigma
- Supervisory Skills
- Training
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
Joy MacWan Summary
- Joy MacWan, based in Richmond Hill, ON, CA, is currently a Part-Time Faculty | Lean Six Sigma at Conestoga College. Joy MacWan brings experience from previous roles at Ingram Micro, Generali Global Health, S & P Data and Advantmed. Joy MacWan holds a 2009 - 2010 Northumbria University. With a robust skill set that includes Account Management, Administration, Audit, Business Analysis, Business Process Outsourcing (BPO) and more. Joy MacWan has 1 emails on RocketReach.
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