1999 -2004 Assistant Vice President – Customer Loyalty and Marketing Products @
2014 -2015 Manager - Customer Operations and Retail Management @ Affinity Health
Joy Lopez Education
Fordham Gabelli School of Business
MBA, Business Strategy (Business Strategy)
2007-2009
University of the Philippines
BS, Business Administration, Marketing (Marketing)
Joy Lopez Skills
Change Management
Enterprise Mindset
Creative Problem Solving
Strategic Initiatives
Customer Retention
Customer Insight
Business Process
Customer Experience
Operations Management
Business Insights
Problem Solving
Sales Management
Analytical Skills
Customer Service
Market Planning
Customer Loyalty
Business Case Preparation
Strategy
Cross-functional Team Leadership
CRM
Marketing Strategy
Project Management
Program Management
Market Research
Product Development
Integrated Marketing
Marketing
Marketing Communications
Business Strategy
Product Management
Management Consulting
Brand Management
Retail
Healthcare
Social Media Marketing
Direct Marketing
Strategic Planning
Business Analysis
Data Analysis
Consulting
Product Marketing
Advertising
Online Marketing
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Office
Management
Leadership
Process Improvement
Sales & Marketing Operations
Analysis and Measurement
Brand
Vendor Management
Events
Supply Chain Management
Sales And Marketing Operations
Cross Functional Team Leadership
Campaign Management
Financial Advisory
Recalls
Market
Cares
Cost
Sportsman
Traditional Media
Streams
Competitive Intelligence
Cost Effective
Business Administration
Ama
Business Partners
Airports
Reinsurance
Complaints
Customer Support
Design
Data Transformation
Profitable Growth
Hsbc
Work Processes
North America
American Express
SAP CRM
Media Strategy
PowerPoint
Human Resources
B2b
System
Corporate Communications
Hotels
Inventory
Strategies
Sales Effectiveness
Community Outreach
Cre
Pipeline Development
Aircraft
Exchanges
International Retail
Yahoo
Secondary Market
Business Development
Communication
Resource Management
Active
Marketing Budget
Project Implementation
Business Alliances
France
Market Share
Written Communication
Responsibility
Policies and Procedures
International
Ticketing
Estimate
End to End
Lounges
Claim
Compliance
Canada
Proposal Writing
Risk
Trading
Research Projects
KYC
Population
Accounting System
Automation
Sponsorship
Merchandise
Europe
Anti Money Laundering
Shipping
Direct Market Access
Driving
Quotations
Travel
Data Conversion
Procurement
Back End
Transformation Programs
Airlines
Calls
Consumer Products
Metrics
Auditing
Functional Requirements
Grocery
Hosting
Accounting
Major Events
Methodology
Results Oriented
Purchase Orders
Networking
Entry
Customer Satisfaction
Account Planning
Entertainment Systems
Reports
Account Reconciliation
Branding
Loyalty Programs
Buying
Seating
Philippines
Solution
Research
Investigation
Philips
Partnerships
Campaigns
Print
Advertising Agency
Customer Relations
Promotional
SAP
Channel Strategy
Business Expansion
Data Collection
Business Alignment
Order Taking
RFI
Quality Assurance
Co Branding
Dashboard
Presentations
Media
Pricing
Websites
Brand Loyalty
BPO
Flights
Trade Shows
Car Rental
Sourcing
Materials
Outlook
Budgets
Culture
Supply Chain Operations
Customer Information
Middle East
Transform
Evaluation
Coordinated
Returns
Cards
Workforce
Creative Communications
Vendors
Sales
Producers
Pacific
Marathon
Performance Issues
Telemarketing
Managed Cared Organization
Product Life Cycle
Sales and Marketing
Internal Communications
Singapore
Thematic
Business Requirements
Direct Mail
Revenue
Briefing
Service Enhancements
Outsourcing
Science
Key Performance Indicators
Composed
Market Data
Brand Awareness
3PL
Telecommunications
Key Metrics
Purchased
Volleyball
In Services
Destinations
Boeing
Surveying
Operational Excellence
Customer Acquisition
Product Launch
Mechandising
American
Call Centers
Analysis
Redemption
Tourism
Social Media
Sports
Consumer Electronics
RFP
Affinity
Accountability
Applications
ASEAN
Commercial Banking
Suite
Knowledge Transfer
Project
Pert
Contractual Agreements
Compensation
Performance Improvement
Internal Audit
Purchasing
Contract Management
Cables
Warehousing
New York
Reviews
Global Marketing
Roadshows
Relationship Building
Hospitality
Marketing Operations
Customer Engagement
Implementing Solutions
Television
Supply Chain
Delivery
Customer Service Operations
Positioning
Team Building
Berlin
Digital Marketing
Return on Investment
Marketing Automation
Programming
Legal
Assessment
Marketing Effectiveness
Content Development
Data Driven Marketing
Public Relations
Maintenance and Repair
Data Storage
Execution
Reservations
Private Label
Cruises
Business Services
SMSC
Revenue Analysis
Offering
Asia
Engagements
Related Activities
Passenger
Performance Improvements
Training
Point of Contact
Order Fulfillment
Radio
Reporting
Strategic Sourcing
Publicity
Customer Communication
Media Communications
Thompson
Incentives
Lead Generation
Business Operations
Cost Savings
Customization
Operations
Credit
Flyer
Business Intelligence
Value Propositions
Sales Administration
Switzerland
Business Process Improvement
Measurements
National Retailers
Reverse Logistics
Finished Goods
Retaining
Art
Kpmg
Executive Management
System Development
IATA
Digital Media
Software
Financial Services
Touch
Rate
Agents
Program Development
Onboarding
Market Analysis
Decision Making
Pal
Financial Transactions
Due Diligence
Americas
Consumer
Cruise Lines
Joy Lopez Summary
Joy Lopez, based in New York, NY, US, is currently a Director - Sales and Community Engagement Strategic Planning and Operations at Healthfirst. Joy Lopez brings experience from previous roles at Healthfirst and PwC. Joy Lopez holds a 2007 - 2009 MBA, Business Strategy in Business Strategy @ Fordham Gabelli School of Business. With a robust skill set that includes Change Management, Enterprise Mindset, Creative Problem Solving, Strategic Initiatives, Customer Retention and more. Joy Lopez has 2 emails and 1 mobile phone numbers on RocketReach.
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