Head of Customer Engagement AYMES Nutrition @ (February 2021 - December 2022)
Head Of Customer Experience @ (January 2018 - January 2021)
Contact Centre Sales Manager @ (May 2017 - January 2021)
Customer Experience Manager @ (November 2017 - January 2018)
Senior Manager Customer Operations @ (October 2015 - October 2016)
Client Relationship Director @ (November 2009 - September 2015)
Account Director - AVIVA Group (L and P, Healthcare, NUD and RAC) @ Williams Lea (July 2005 - July 2009)
General Manager @ (January 2000 - June 2005)
Training Manager @ British Forces (April 1996 - October 1999)
Regional Promotions Manager @ Matalan Discount Store (June 1993 - October 1994)
Account Director and Studio Manager @ (May 1989 - January 1993)
Joy Bates Education
UTC Warrington
Higher National Diploma (Business Administration and Management, General)
1977-1979
Warrington Technical College
Business/Commerce (General)
1976-1978
Joy Bates Skills
Account Management
Analytical Skills
Back Office Operations
Budget Management
Budgeting
Business Development
Business Process Outsourcing (BPO)
Business Relationship Management
Business Turnaround
Change Management
Client Relations
Commercial Agreements
Contract Negotiation
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Service
Digital Marketing
Digital Printing
Employee Engagement
Employee Wellness
Financial Analysis
Financial Services
Front to Back Office
Governance
Key Client Relationships
Leadership Development
Life Insurance
Managed Print Services
Management
Negotiation
Offshore Operations
Onshore Operations
Operating Budgets
Operations Management
P&L Analysis
P&L Management
Pension Administration
Prince 2
Print Management
Problem Solving
Project Management
Project Planning
Sales
Sales Management
Staff Development
Stakeholder Engagement
Supplier Negotiation
Team Leadership
Team Management
Team Motivation
Joy Bates Summary
Joy Bates, based in New Milton, GB, is currently a Contract Administrator at Appello UK. Joy Bates brings experience from previous roles at Close Brothers Brewery Rentals, AYMES and Adnams. Joy Bates holds a 1977 - 1979 Higher National Diploma in Business Administration and Management, General @ UTC Warrington. With a robust skill set that includes Account Management, Analytical Skills, Back Office Operations, Budget Management, Budgeting and more. Joy Bates has 1 mobile phone numbers on RocketReach.
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