Customer Service Manager @ Ladbrokes Coral (February 2025 - November 2025)
Senior Customer Service Representative @ (November 2024 - November 2025)
Customer Service Representative @ (March 2024 - October 2024)
Support Worker @ (October 2023 - December 2023)
Customer Experience and Communications Officer @ (April 2021 - September 2022)
Operations Assistant @ Federal Airports Authority of Nigeria (August 2019 - August 2020)
Joy Ajike Education
University of the West of England
Master's degree (International management)
2022-2023
Kings University Odeomu
Bachelor of Science - BS (International Relations and Affairs)
2016-2019
Joy Ajike Skills
Administration
Analytical Skills
Anti-Money Laundering
Attention to Detail
Brand Development
Brand Management
Branding
Branding & Identity
Budget Management
Budgeting
Business Analysis
Business Development
Business Process Improvement
CRM Software
Change Management
Communication
Compliance Monitoring
Compliance Operations
Compliance Oversight
Compliance Reporting
Computer Literacy
Conflict
Conflict Management
Contract Development
Critical Thinking
Cross-functional Collaborations
Cross-functional Coordination
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Representatives
Customer Success
Data Integrity
Document Preparation
English
Escalation Resolution
Event Planning
Facility Management (FM)
G-Suites
Innovation & Leadership
International Auditing
Interpersonal Skills
KYC Verification
Large Scale Events
Leadership
Management
Marketing
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Negotiation
Operational Risk Management
Operations Process Improvement
Organization Skills
Planning
Policies & Procedures
Problem Solving
Process Improvement Projects
Product Knowledge
Project Implementation
Project Management
Project Planning
Public Sector
Quality Assurance
QuickBooks
Regulatory Compliance
Regulatory Operations
Regulatory Standards
Reporting & Analysis
Requirements Analysis
Research
Risk Assessment
Risk Management
Risk Reduction
Sales
Service Delivery Management
Service-Level Agreements (SLA)
Stakeholder Engagement
Stakeholder Management
Strategic Communications
Strategic Planning
Support Management
Teamwork
Technical Support
Time Management
Training Facilitation
Written Communication
Joy Ajike Summary
Joy Ajike, based in Canada, is currently a Compliance and Customer Service Operations Lead at Naijatutors Konnect. Joy Ajike brings experience from previous roles at Supreme meat ventures, Ladbrokes Coral, Bristol City Council and Computershare. Joy Ajike holds a 2022 - 2023 Master's degree in International management @ University of the West of England. With a robust skill set that includes Administration, Analytical Skills, Anti-Money Laundering, Attention to Detail, Brand Development and more. Joy Ajike has 1 emails on RocketReach.
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