Jovan L. Email
Head of Operations and Customer Success @ LiveIn.com
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Jovan L. Location
- Bangkok, TH
Jovan L. Work
- Head of Operations and Customer Success @ (March 2024 - Present)
- Sr. Quality and Training Supervisor @ (May 1478 - Present)
- Regional Quality and Training Lead @ (November 1476 - May 1478)
- Quality Enhancement Manager (Philip Morris International) @ (December 1475 - November 1476)
- Customer Experience Operations Manager @ (September 1475 - December 1475)
- Lead Manager of Ops - Technical Ops (Samsung APAC) @ (October 1474 - October 1475)
- Customer Experience Specialist (Google Play, Pay) Quality Development @ (May 1473 - October 1474)
- Social Communicator for Fairs and Events (Infodel Management) @ Infodel Management Sdn.Bhd (May 1473 - May 1473)
- Project Coordinator, Customer Experience Specialist @ Infodel Management Sdn.Bhd (September 1470 - May 1473)
- Event, Advertising Crew @ Grab Malaysia (February 1473 - March 1473)
- Telemarketing Executive @ KDU University College (September 1472 - December 1472)
Jovan L. Education
- KDU UNIVERSITY COLLEGE UTROPOLIS, GLENMARIE
Mass Communication (Mass Communication/Media Studies)
2013-2015
Jovan L. Skills
- Account Management
- Business Development
- Business Operations
- Business Process Outsourcing (BPO)
- COPC
- CSAT
- Call Center Development
- Call center start-up
- Change Management
- Cloud Applications
- Cloud Computing
- Cloud Security
- Coaching
- Collaborative Problem Solving
- Compliance Regulations
- Continuous Improvement
- Continuous Process Improvement
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Success
- Customer Support
- Customer Surveys
- Data Analysis
- E-commerce
- Google Cloud Platform (GCP)
- Google Webmaster Tools
- HTML
- Leadership
- Market Analysis
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Operational Support
- Operations Management
- Oracle Enterprise Resource Planning (ERP) Cloud
- People Development
- People Management
- Presentation Skills
- Process Establishment
- Process Implementation
- Project Management
- Quality Assurance
- Quality Improvement
- Quality Management
- Reporting & Analysis
- Root Cause Analysis
- Sales Development
- Scaled Agile Framework
- Service Operations
- Six Sigma
- Start-ups Management
- Strategic Partnerships
- Strategic Planning
- Team Leadership
- Team Management
- Training & Development
- Vendor Management
Jovan L. Summary
- Jovan L., based in Bangkok, TH, is currently a Head of Operations and Customer Success at LiveIn.com. Jovan L. brings experience from previous roles at ManpowerGroup, StoreHub, transcosmos inc. and foodpanda. Jovan L. holds a 2013 - 2015 Mass Communication in Mass Communication/Media Studies @ KDU UNIVERSITY COLLEGE UTROPOLIS, GLENMARIE. With a robust skill set that includes Account Management, Business Development, Business Operations, Business Process Outsourcing (BPO), COPC and more.
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