Journey Information

Enabling human and AI agents to do more while seeing less. Data privacy should be a basic human right, and nowhere is that further from reality than in contact centers. Making a payment over the phone by speaking your credit card information out loud. Verifying your identity by answering silly multiple choice questions about your high school mascot or telling the agent your SSN. It's security theater, and the problems compound with AI agents. Journey.ai was founded with the belief that the current paradigm of requiring people to expose sensitive data with promises of protecting it and redacting it later was unacceptable, and a promise to create a better way. Modernizing CX without trading privacy for convenience requires moving beyond a verbal Q&A and new approaches to getting the data that matters most, and that's what Journey delivers. We use Zero Knowledge® principles and the patented Zero Knowledge Network® to help customers complete sensitive steps on their own device while your systems receive verified outcomes. - Payments that keep PCI data out of scope - Authentication with passkeys and OTP for high-veracity verification - Documents and forms for signatures, intake, and structured data capture - Custom multi-step journeys that combine these into end-to-end workflows - A platform built to be consumable by human agents and AI agents (via API and MCP) Journey.ai, Inc., registered DBA "Journey", formerly www.journeyid.com and JourneyID.