2022 -
2024 Vice President, Customer Support Services @
2021 -
2022 Executive Director of Product Support @
2024 -
now Vice President, Customer Experience @
2018 -
2021 Director of Product Support @
2018 -
2018 ServiceNow Practice Director @
2017 -
2018 Engagement Manager @
2012 -
2017 Director, Production Support @ SquareTwo Financial
2008 -
2012 Director, IT Service Delivery @
2007 -
2009 Director, Global IT Service Delivery @
2003 -
2007 Help Desk Manager - IT Relationship Mgr @
2000 -
2004 Help Desk Manager @
Josh Gilmore Education
New Mexico State University 1995
-
1997
Eastern New Mexico University 1992
-
1995
Josh Gilmore Skills
ITIL
IT Management
Process Improvement
Training
Leadership
CRM
IT Service Management
Project Management
Data Analysis
Management
Service Delivery
Service Desk
Business Analysis
IT Strategy
Customer Service
Team Leadership
Business Process
Business Process Improvement
Process Engineering
Integration
Incident Management
Cross-functional Team Leadership
Operations Management
Support
Process Optimization
Banking
Customer Service Management
Customer Experience
Services
Telecommunications
Sales
Information Technology
Technology
IT Service Delivery
Customer Relationship Management Crm
Customer Success Management
Cross Functional Team Leadership
Troubleshooting
Encore
Software
Customer Relationship Management
Josh Gilmore Summary
Josh Gilmore, based in Denver, CO, US, is currently a Vice President, Customer Experience at RE/MAX. Josh Gilmore brings experience from previous roles at RE/MAX and TEAM2. Josh Gilmore holds a 1995 - 1997 New Mexico State University. With a robust skill set that includes ITIL, IT Management, Process Improvement, Training, Leadership and more. Josh Gilmore has 2 emails and 3 mobile phone numbers on RocketReach.
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