Josh Douglas Email & Phone Number
Sr Director of Outbound Operations @ Humankind
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Josh Douglas Location
- Cary, NC, US
Josh Douglas Work
- Sr Director of Outbound Operations @ (June 2025 - Present)
- Director of Outbound Operations @ (March 2025 - June 2025)
- Executive Director Of Contact Center Operations @ (October 2020 - September 2024)
- Director of Workforce Management, Operations Analytics, and Capacity Planning @ (October 2016 - October 2020)
- Data Scientist (Covid side hustle) @ (March 2020 - October 2020)
- Senior Business Intelligence Analyst (formerly Healthways, purchased by Sharecare) @ (January 2012 - December 2016)
- Senior Operations Research Analyst (formerly Healthways, purchased by Sharecare) @ (April 2010 - December 2011)
- Operations Research Analyst (formerly Healthways, purchased by Sharecare) @ (October 2009 - April 2010)
- Workforce Management Manager (formerly Healthways, purchased by Sharecare) @ (January 2009 - January 2010)
- Operations Support Analyst @ (September 2007 - January 2009)
- Data Analyst: Purchasing @ (January 2006 - September 2007)
Josh Douglas Education
- North Carolina State University
BS (Mathematics)
Josh Douglas Skills
- Staffing Models
- Workforce Optimization (WFO)
- Budgeting
- Strategic Planning
- Strategy Implementation
- P&L Management
- Strategic Thinking
- Performance Metrics
- Workforce Planning
- Real-time Monitoring
- Team Leadership
- Customer Service
- Customer Service Management
- Customer Service Operations
- Vendor Management
- Business Process Improvement
- Operations Management
- Project Management
- Workforce Management
- Business Transformation
- Leadership
- Data Analysis
- Analysis
- Program Management
- Healthcare
- Business Analysis
- Strategy
- Business Intelligence
- Analytics
- Data Warehousing
- Systems Analysis
- Statistics
- Six Sigma
- Call Centers
- Operations Research
- Data Modeling
- Call Center Operations
- Statistical Modeling
- Optimization
- Forecasting
- SQL
- Microsoft SQL Server
- SAS
- Perl
- Management
- Cross-functional Team Leadership
- Problem Solving
- Process Improvement
- Predictive Analytics
- Predictive Modeling
- Access
- Microsoft Excel
- Visio
- Quality Assurance
- Oracle SQL
- Toad
- VBA
- Business Objects
- Data Mining
- Excel
- PowerPoint
- Databases
- Teamwork
- Software Documentation
- SharePoint
- Programming
- Business Process
- SAS programming
- Data Management
- Visual Basic
- PDW
- Cross Functional Team
- DOS
- Cross Functional Team Leadership
Josh Douglas Summary
- Josh Douglas, based in Cary, NC, US, is currently a Sr Director of Outbound Operations at Humankind. Josh Douglas brings experience from previous roles at Humankind, Sharecare and Kythera Labs. Josh Douglas holds a BS in Mathematics @ North Carolina State University. With a robust skill set that includes Staffing Models, Workforce Optimization (WFO), Budgeting, Strategic Planning, Strategy Implementation and more. Josh Douglas has 2 emails and 1 mobile phone numbers on RocketReach.
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