Josh Cohen Email & Phone Number
Director of Operations @ Diversified, LLC
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Josh Cohen Location
- United States
Josh Cohen Work
- Director of Operations @ (May 2024 - Present)
- Manager, Customer Operations and Analytics @ (May 2023 - June 2024)
- Senior Manager, Strategic Service Operations and Process Efficiency @ (May 2022 - May 2023)
- Manager, Service Insights, Reporting and Analytics @ (September 2020 - May 2022)
- Senior Manager, Global Customer Contact Center Operations @ (July 2017 - September 2020)
- Manager, Service Strategy Sales Analytics and Incentive Compensation - Medical Device Sector @ (May 2015 - July 2017)
- Global Customer Service Lead Call Center Operations - Consumer Sector @ (April 2012 - May 2015)
- Senior Analyst, Global Customer Service Business Manager - Pharmaceutical Sector @ (June 2010 - April 2012)
- Customer Logistics Analyst - Consumer Sector @ (October 2007 - June 2010)
- Pandemic Influenza Marketing Team @ (September 2006 - June 2007)
- Technical Database Analyst @ (September 2005 - August 2006)
- Licensed Real Estate Agent - PA @ Franklin Investment Realty (September 2004 - May 2006)
Josh Cohen Education
- Rochester Institute of Technology
Master of Business Administration - MBA
2010-2012 - Drexel University
Bachelor's degree (Business)
2002-2007
Josh Cohen Skills
- Access
- Alteryx
- Amazon Web Services (AWS)
- Automation
- Budgeting
- Business Analysis
- Change Management
- Cloud Computing
- Coaching
- Cognos
- Communication
- Contact Center Management
- Continuous Process Improvement
- Cross-Functional Influencing
- Cross-Functional Relationship Building
- Cross-functional Collaborations
- Cross-functional Communication
- Cross-functional Initiatives
- Cross-functional Problem Solving
- Cross-functional Team Leadership
- Culture Change
- Customer Experience
- Customer Insight
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Returns
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Data Analysis
- Data Analytics
- Data Infrastructure
- Data Storytelling
- Dispute Resolution
- Financial Performance
- Financial Reporting
- Forecasting
- IBM - Watson Content Analytics
- ITIL Certified
- Inventory Management
- KPI Dashboards
- KPI Implementation
- Leadership
- Leadership Development
- Logistics
- Lotus Notes
- Management
- Marketing
- Marketing Analytics
- Microsoft Access
- Microsoft Dynamics CRM
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Net Promoter Score
- Network Security
- Operations Management
- Order to Cash
- Outlook
- PMP
- Pagemaker
- People Management
- Performance Dashboards
- Performance Improvement
- Photoshop
- Planning Budgeting & Forecasting
- PowerPoint
- Presentations
- Problem Solving
- Process Improvement
- Program Management
- Project Management
- Recalls
- Regulatory Compliance
- SAP
- SAP Business Warehouse (SAP BW)
- SAP ERP
- Sales Compensation Management
- Sales Processes
- Sales Trainings
- Six Sigma
- Six Sigma Black Belt
- Six Sigma Green Belt
- Stakeholder Management
- Storytelling
- Strategy
- Succession Planning
- Supply Chain Management
- Tableau
- Team Building
- Team Development
- Team Leadership
- Team Motivation
- Thoughtspot
- Training
- Visual Basic
- Written Communication
- Adobe Contribute
- Minitab
- Translation
- Pennsylvania
- Ariba
- Dynamics
- Reaching
- Databases
- Websites
- Co Ops
- Vendor Relations
- Black Belt
- Branding
- Education
- Balancing
- Chain
- Reporting
- Compensation
- Selling
- Reports
- Revenue
- Commercial Real Estate
- Shares
- North America
- Delivery
- Transferable
- Project
- News
- Business Management
- Factor
- Windows XP
- Metrics
- Campaigns
- Promotional
- STAR
- Digital Marketing
- Mind
- Students
- Antiviral
- Business Value
- APICS
- Medicine
- SME
- Windows 3.1
- Cost
- Apo
- Pharmaceutics
- Watson
- Wilderness
- Analytics
- Calls
- Delivery Performance
- Sales
- Profit
- North American
- Honor
- Operations
- Data Mining
- Printing
- Meetings
- Research
- Change Agent
- Watson Content Analytics
- Lessons
- Cuts
- Habits
- Internal Audit
- Acting
- Accountability
- Executive Management
- History
- Green Belt
- Templates
- Dashboard
- Trips
- Business Alignment
- Chargebacks
- Meeting Deadlines
- On Time Delivery
- Funding
- Ski
- Cards
- Wellness
- Human Services
- Supply Chain
- Belt
- Strategic Sales
- Team Environments
- Insight Generation
- Triathlon
- Touch
- Pandemic Planning
- Process Excellence
- Operating Systems
- Business Administration
- Safety
- Coordinated
- Operational Excellence
- Supervision
- Software
- C++
- Vendors
- Business Partners
- Platinum
- Responsibility
- Mac OS
- Mastering
- Driving
- Time Constraints
- Forward Thinking
- Directives
- Supply
- CPFR
- Subject Matter Expert
- HTML
- Medical Devices
- Universities
- Budgets
- Analysis
- Advertising Agency
- Workshops
- Team Effectiveness
- Legal
- Strategic Marketing
- Business Services
- Call Centers
- Cross Functional Team Leadership
- Customer Interaction
- Business Insights
- Compliance
- Computer Proficiency
- Bowling
- Differentiation
- PMI
- Pursuits
- Kayak
- Quality Assurance
- Organizational Structure
- IBM
- Science
- Real Estate
- Text Analytics
- Incentive Programs
- Personalities
- Social Influence
- Consumer
- Student Affairs
- Personal Leadership
- CVS
- Economics
- Meaningful
- Forms
- Resume
- Data Driven Testing
- Customer Experience Management
- System
- Prevention
- QuickBooks
- Product Management
- Customer Facing
- Guidelines
- Regional Marketing
- ERP
- Mining
- Metric
- Investment Properties
- Simultaneous
- External Clients
- Ink
- Voice of the Customer
- SAP BW
- Intelligence
- Voice
- Customer Base
- Philadelphia
- Aligning
- Field Training
- Csat
- Part Time
- Customer Focused
- ROOT
Josh Cohen Summary
- Josh Cohen, based in United States, is currently a Director of Operations at Diversified, LLC. Josh Cohen brings experience from previous roles at Vanguard. Josh Cohen holds a 2010 - 2012 Master of Business Administration - MBA @ Rochester Institute of Technology. With a robust skill set that includes Access, Alteryx, Amazon Web Services (AWS), Automation, Budgeting and more. Josh Cohen has 2 emails and 2 mobile phone numbers on RocketReach.
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