Josh Adams Email & Phone Number
Senior Manager of Customer Care @ BHS Corrugated North America
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Josh Adams Location
- Knoxville, TN, US
Josh Adams Work
- Senior Manager of Customer Care @ (June 2025 - Present)
- Customer Service Manager @ (August 2019 - Present)
- Global Customer Service Manager @ (November 2012 - July 2019)
- Manager of Customer Service Strategy and Operations @ (May 2011 - August 2012)
- IP and CDV Technical Support Manager @ (July 2009 - May 2011)
- Customer Care Manager @ (January 2003 - May 2011)
- Quality and Training Manager @ (July 1996 - May 2003)
- Technical Support Supervisor @ (January 2000 - September 2002)
- Procedural Analyst @ (January 1996 - January 2000)
Josh Adams Education
- Colorado Technical University
Masters of Business Administration (Technology Management)
- East Tennessee State University
Bachelors (Business Administration; Marketing)
- Sullivan East High School
General Studies
Josh Adams Skills
- Avaya
- Business Analysis
- Business Intelligence
- Business Process Improvement
- Business Strategy
- Business Strategy Formulation
- Call Center
- Call Center Development
- Call center start-up
- Coaching
- Concept to Launch
- Contact Center Operations
- Contact Center Optimization
- Contact Center Strategy
- Contact Centers
- Cost Reduction Strategies
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Data Analysis
- Leadership
- Leading Change
- Microsoft Excel
- Operations Management
- Outsourcing
- Performance Management
- Process Engineering
- Process Enhancement
- Process Improvement
- Process Operations
- Project Management
- Quality Assurance
- SAP
- Sales Order Processing
- Salesforce.com
- Service Operations
- SharePoint
- Speech Analytics
- Strategy Implementation
- Team Building
- Team Leadership
- Technical Support
- Telecommunications
- Training
- Troubleshooting
- Vendor Management
- Voice of the Customer
- Workforce Management
- Android
- Cross Functional Team Leadership
Josh Adams Summary
- Josh Adams, based in Knoxville, TN, US, is currently a Senior Manager of Customer Care at BHS Corrugated North America. Josh Adams brings experience from previous roles at BHS Corrugated North America, DWK Life Sciences and Comcast. Josh Adams holds a Masters of Business Administration in Technology Management @ Colorado Technical University. With a robust skill set that includes Avaya, Business Analysis, Business Intelligence, Business Process Improvement, Business Strategy and more. Josh Adams has 3 emails and 9 mobile phone numbers on RocketReach.
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