Joseph Schneider Email & Phone Number
GenAI Support Operations - IS and T @ Apple
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Joseph Schneider Location
- Chico, CA, US
Joseph Schneider Work
- GenAI Support Operations - IS and T @ (February 2026 - Present)
- Author and Operating Model Architect | Independent Sabbatical @ (October 2025 - February 2026)
- Global IT Support Operations and Service Transformation @ (November 2024 - September 2025)
- Advisor IS and T @ (March 2024 - November 2024)
- Vice President, Solution Engineering and Service Quality @ (October 2021 - October 2024)
- Head of Technical Product Management @ (February 2021 - October 2021)
- Head of Customer Success and Support @ (October 2019 - February 2021)
- Advisor @ Investorkeep (August 2018 - October 2019)
- Product Management and Sales Operations @ (February 2017 - August 2018)
- Head of Internal User Operations — Global IT Support and Employee Experience @ (August 2011 - January 2017)
- Head of Internal User Operations @ (January 2011 - August 2011)
- Advisor - Executive Office of The President @ (September 2014 - April 2015)
- Senior Manager - IT @ (February 2008 - December 2010)
- Managing Owner @ (January 2002 - February 2008)
- Director Network Engineering @ Portera Systems (March 2000 - November 2001)
- Director of Information Services @ (June 1997 - March 2000)
- Director of Technical Operations @ (October 1994 - June 1997)
- Manager Client Services West @ (May 1993 - October 1994)
- Technical Operations Manager @ (June 1992 - May 1993)
- Engineering Manager @ (March 1989 - June 1992)
Joseph Schneider Education
- University of California, Berkeley, Haas School of Business
Certificate - Operations & Analytics (Certificate - Operations & Analytics)
2014-2014 - University of California, Santa Cruz
BS (Economics)
1999 - University of California, Santa Cruz
Certification (Engineering Project Management)
1989-1991
Joseph Schneider Skills
- IT Infrastructure Operations
- Service Delivery
- IT Operations
- Strategic Leadership
- Data Analysis
- Technical Product Management
- Fiscal Management
- Organizational Development
- Team Leadership
- Strategic Planning
- Program Management
- IT Strategy
- Project Management
- Vendor Management
- Cloud Computing
- CRM
- Product Management
- Outsourcing
- Customer Relationship Management (CRM)
- Analytics
- Business Development
- Information Security
- Customer Experience
- Customer Success
- Customer Satisfaction
- Change Management
- Incident Management
- Problem Management
- Enterprise Software
- SaaS
- Salesforce.com
- Software as a Service (SaaS)
- Cross-functional Team Leadership
- Public Speaking
- Leadership
- Leadership Development
- Organizational Leadership
- University Teaching
- Client Services
- Customer Support
- Negotiation
- Management
- Customer Service Management
- Fiscal Policy
- Technical Operations
- Growth Strategies
- Coaching & Mentoring
- Performance Measurement
- Sales Operations
- Net Promoter Score
- Customer Relationship Management Crm
- E Commerce
- Cross Functional Team
- Data Center
- Software As A Service Saas
- Telecommunications
- Product Strategy
- Cross Functional Team Leadership
- Coaching and Mentoring
- Integration
- High Growth
- Software as a Service
- Customer Relationship Management
- Collaborative Problem Solving
- Administration
- Customer Service
- Customer Insight
- Customer Engagement
Joseph Schneider Summary
- Joseph Schneider, based in Chico, CA, US, is currently a GenAI Support Operations - IS and T at Apple. Joseph Schneider brings experience from previous roles at Independent Sabbatical, Apple and Astreya. Joseph Schneider holds a 2014 - 2014 Certificate - Operations & Analytics in Certificate - Operations & Analytics @ University of California, Berkeley, Haas School of Business. With a robust skill set that includes IT Infrastructure Operations, Service Delivery, IT Operations, Strategic Leadership, Data Analysis and more. Joseph Schneider has 1 emails and 2 mobile phone numbers on RocketReach.
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