Manager Workforce Management @ (March 2023 - June 2025)
Relief Supervisor @ (June 2022 - March 2023)
Workforce Management Specialist @ (June 2021 - March 2023)
Intraday Analyst I, Workforce Management @ SYKES (November 2018 - April 2021)
Fraud Analyst @ SYKES (February 2016 - November 2018)
Customer Service Specialist @ SYKES (June 2015 - February 2016)
Customer Service Specialist @ (December 2013 - June 2015)
Technical Support Representative @ Convergys (April 2013 - August 2013)
Customer Service Representative @ (June 2012 - April 2013)
Joseph Pena Education
College of Southern Nevada
Associate's degree (Business Administration and Management, General)
2015-2018
St. Anthony College Calapan City, Inc., - Calapan City, Oriental Mindoro
Associate's degree (Computer Hardware Technology)
2008-2009
Joseph Pena Skills
Analytical Skills
Business Development
Business Process
Call Centers
Communication
Computer Hardware
Contact Center Management
Contact Center Operations
Contact Centers
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Representatives
Customer Support
Data Analysis
Data Analytics
Data Entry
Employee Training
Fraud Analysis
Fraud Investigations
Hardware
Help Desk Support
IC3
Leadership
Management
Microeconomics
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Networking
Outsourcing
Spreadsheets
Statistical Data Analysis
Team Leadership
Team Management
Teamwork
Technical Support
Time Management
Training
Troubleshooting
Virtual Roster
Windows 10
Workforce Management
salesforce
Testing
Windows 7
Windows XP
Windows
Computer Repair
Strategic Planning
Joseph Pena Summary
Joseph Pena, based in Las Vegas, NV, US, is currently a Manager Workforce Management at ARIA Resort & Casino. Joseph Pena brings experience from previous roles at Excalibur Hotel & Casino and SYKES. Joseph Pena holds a 2015 - 2018 Associate's degree in Business Administration and Management, General @ College of Southern Nevada. With a robust skill set that includes Analytical Skills, Business Development, Business Process, Call Centers, Communication and more. Joseph Pena has 3 emails and 3 mobile phone numbers on RocketReach.
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