Joseph Kowalewski Email & Phone Number
Sr. Director, Consumer and Commercial Customer Support (Account Services)
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Joseph Kowalewski Location
- Lexington, SC, US
Joseph Kowalewski Work
- 2023 -now Sr. Director, Consumer and Commercial Customer Support (Account Services) @ Frontier, A Verizon Company
- 2023 -2023 Program Director @
- 2019 -2023 Senior IT Service Delivery Manager and Interim Client Executive @
- 2017 -2019 Director, Enterprise Order Fulfillment @
- 2013 -2017 Regional Retention Manager @
- 2002 -2013 Customer Care Operations Manager @
- 1999 -2002 Level II Technician @
Joseph Kowalewski Education
- Wake Forest University School of Business
Master of Business Administration - MBA
2021-2023 - University of Phoenix
BSBIS (Business/Information Systems)
2005-2008
Joseph Kowalewski Skills
- Analytical Skills
- Client Relations
- Business Acumen
- Technical Support
- Call Center
- Troubleshooting
- Process Improvement
- Telecommunications
- Networking
- Team Leadership
- Project Management
- Team Building
- Customer Service
- Security
- Vendor Management
- Microsoft Office
- Operations Management
- Change Management
- Call Centers
- Training
- VoIP
- Software Documentation
- Voice over IP (VoIP)
- Contact Centers
- Lean Six Sigma
- Customer Retention
- Customer Satisfaction
- Management
- Account Management
- Leadership
- Strategic Planning
- Client Services
- Customer Experience
- Sales
- Microsoft Excel
- Cross-functional Team Leadership
- Sales Management
- Customer Relationship Management (CRM)
- Wireless Technologies
- Program Management
- Workforce Management
- Call Center Development
- Telephony
- Computer Network Operations
- DOCSIS
- Hybrid Fiber-Coaxial (HFC)
- Broadband
- Business Process Improvement
- Salesforce.com
- JIRA
Joseph Kowalewski Summary
- Joseph Kowalewski, based in Lexington, SC, US, is currently a Sr. Director, Consumer and Commercial Customer Support (Account Services) at Frontier, A Verizon Company. Joseph Kowalewski brings experience from previous roles at Compucom and Time Warner Cable. Joseph Kowalewski holds a 2021 - 2023 Master of Business Administration - MBA @ Wake Forest University School of Business. With a robust skill set that includes Analytical Skills, Client Relations, Business Acumen, Technical Support, Call Center and more. Joseph Kowalewski has 2 emails and 1 mobile phone numbers on RocketReach.
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