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Joseph Konen Location
Newport, KY, US
Joseph Konen Work
2013 -now Service Management Initiatives Lead @
2011 -2013 IT Incident Coordinator @
2007 -2011 Senior Technical Support Specialist @
2005 -2007 Technical Support Specialist @
2003 -2004 Technical Specialist and Patrol Administrator @ dbaDIRECT
2003 -2003 Operator @ dbaDIRECT
Joseph Konen Education
Florida State University - Herbert Wertheim College of Business
Bachelor of Science (Management Information Systems)
1998-2002
Joseph Konen Skills
Microsoft Office
Service Level Agreements Sla
Troubleshooting
Business Process Improvement
Security Management
Information Technology
Microsoft Exchange
Information Security
Visio
Windows XP
Documentation
Customer Satisfaction
PowerPoint
Training
Databases
Microsoft Word
Team Building
Technical Support
Change Management
Itil V3 2011 Foundations Certified
Testing
IT Operations
Problem Management
Security Operations
Microsoft SQL Server
Project Delivery
Public Speaking
Leadership
Program Management
Team Leadership
Operating Systems
Software Documentation
Quality Assurance
Sales
Itil Intermediate Capability Osa 2011 Certified
Service Level Agreements
Joseph Konen Summary
Joseph Konen, based in Newport, KY, US, is currently a Service Management Initiatives Lead at Accenture. Joseph Konen brings experience from previous roles at Accenture, Luxottica Retail and dbaDIRECT. Joseph Konen holds a 1998 - 2002 Bachelor of Science in Management Information Systems @ Florida State University - Herbert Wertheim College of Business. With a robust skill set that includes Microsoft Office, Service Level Agreements Sla, Troubleshooting, Business Process Improvement, Security Management and more. Joseph Konen has 3 emails and 1 mobile phone numbers on RocketReach.
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