Joseph Cabral Email & Phone Number
Co-Founder, COO @ Kite Mobility
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Joseph Cabral Location
- Toronto, ON, CA
Joseph Cabral Work
- Co-Founder, COO @ (January 2020 - Present)
- Consulting Services @ (January 2018 - January 2020)
- Consulting Services @ Aurora International (January 2016 - January 2018)
- Technical Support and Customer Service @ (January 2012 - January 2016)
- Consulting Services @ (January 2007 - January 2012)
- Customer Service and Sales and Customer Relations @ Doubleday Entertainment (January 2001 - January 2007)
- Consulting Services @ Cap Gemini Ernst & Young Canada (January 2000 - January 2001)
- Customer Service and Sales and Technical Support @ Patriot.com (January 1999 - January 2000)
- Consulting Services @ JSC Consulting Group (January 1997 - January 1999)
- Customer Service and Sales and Technical Support @ S&P Data (January 1993 - January 1996)
Joseph Cabral Education
- Concerto Software®
EnsemblePro™ Certified
- Aspect® Software
Unified IP™ Certified
- Concerto Software®
Lyricall® Certified
- Davox Corporation
UNISON® Certified
- Thomas International
PPA Certified
- University of Michigan
(English Studies)
Joseph Cabral Skills
- Contact Centre
- ACD
- Workforce Management
- Call Center
- Outbound
- IVR
- CTI
- Customer Experience
- Call Routing
- Inbound
- Telephony
- BPO
- Telemarketing
- Customer Satisfaction
- Outsourcing
- Customer Retention
- Unified Communications
- SLA
- Vendor Management
- Call Center Development
- Operations Management
- Performance Management
- VoIP
- People Management
- PBX
- Telecommunications
- Process Improvement
- Call Recording
- Service Delivery
- Customer Service
- Customer Loyalty
- Business Process Improvement
- Performance Improvement
- Coaching
- Quality Assurance
- Team Leadership
- Team Management
- Team Building
- Forecasting
- Mentoring
- Change Management
- Client Services
- Six Sigma
- Customer Relations
- Lead Generation
- Process Engineering
- Employee Engagement
- Avaya
- Genesys
- Freshdesk
- Sugar Crm
- Zendesk
Joseph Cabral Summary
- Joseph Cabral, based in Toronto, ON, CA, is currently a Co-Founder, COO at Kite Mobility. Joseph Cabral brings experience from previous roles at Elby Mobility, Aurora International, GryphTech and RAB Consulting. Joseph Cabral holds a EnsemblePro™ Certified @ Concerto Software®. With a robust skill set that includes Contact Centre, ACD, Workforce Management, Call Center, Outbound and more. Joseph Cabral has 3 emails and 3 mobile phone numbers on RocketReach.
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