Genesys Admin | Transforming Telephony Systems Through Innovation and Leadership @ (July 2022 - February 2025)
IT Automation | Driving Operational Efficiency Through Automation and Problem-Solving @ (October 2021 - July 2022)
Systems Engineer II | Pioneering Automation and Infrastructure Optimization @ (December 2018 - October 2021)
System Analyst | Leading Change Management and Streamlining IT Processes @ (February 2014 - December 2018)
System Administrator | Optimizing NOC Operations with Automation and Collaboration @ (May 2013 - January 2014)
Field Support Systems Engineer | Delivering Mission-Critical Solutions in High-Stakes Environments @ (June 2011 - March 2013)
Information System Security Officer | Enhancing Security Compliance and System Integrity @ (January 2011 - June 2011)
Field Support Systems Engineer | Standardizing Deployments and Virtualization in Field Environments @ (January 2010 - January 2011)
IT Support Desk | Providing Technical Support and Streamlined Deployment Solutions @ (February 2008 - January 2010)
Joseph Allen Education
Austin Community College
Associates (Business Administration, Business)
2015-2018
Joseph Allen Skills
AI Integration
AWS
Active Directory
Adobe Coldfusion
Agile Methodologies
Amazon Web Services (AWS)
Apache
Auditing
Automation
Call Routing
Change Management
Chef
Citrix
Communication
Computer Security
Configuration Management
Cross-team Collaboration
Customer Engagement
Databases
Disaster Recovery
Docker
Documentation
Doximity
Employee Training
Field Support
FreshService
FreshService Deployment
Freshservice ITSM
Freshworks
Genesys
Genesys Cloud
Gitlab
Hudson
IIS
IT Automation
IT Management
IT Service Management
ITIL
ITSM
IVR
Information Security
Interactive Voice Response (IVR)
JIRA
Jenkins
Leadership Presentations
Linux
Microsoft Azure
Microsoft Exchange
Microsoft Office
Microsoft PowerPoint
Microsoft SQL Server
Node.js
Office 365
Okta Administration
Okta Identity Cloud
Okta Single Sign-On
Oracle Database
PostgreSQL
Powershell
Project Management
Public Speaking
REST APIs
Release Management
Requirements Analysis
SQL
Scrum
Security
SharePoint
Software Development
Software Documentation
Software Implementation
Sox
Staff Development
Subversion
Sumo Logic
System Administration
System Center Configuration Manager (SCCM)
Systems Optimization
Syxsense
Team Foundation Server
Technical Documentation
Telecommunications
Telephony
Time Management
Training
Training Course Development
Training Development
Training Program Development
Unix
VMWare ESXi
VMware
VMware vCenter
VMware vSphere
Visual Studio
Voice over IP (VoIP)
WSUS
Web Services
Windows Server
Workflow Automation
Workflow Integration
Joseph Allen Summary
Joseph Allen, based in Aurora, CO, US, is currently a Senior Application Engineer at myPlace Health. Joseph Allen brings experience from previous roles at Freelance, Strive Health and Angi. Joseph Allen holds a 2015 - 2018 Associates in Business Administration, Business @ Austin Community College. With a robust skill set that includes AI Integration, AWS, Active Directory, Adobe Coldfusion, Agile Methodologies and more. Joseph Allen has 2 emails on RocketReach.
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