Jose Serrano Location
- Madrid, ES
Jose Serrano Work
- 2007 - now CEO España @
- 2017 - now Junta directiva DEC @
- 2015 - now Junta Directiva AEERC @
- 2015 - now Director del Master de Experiencia de Cliente en LA SALLE @
- 2003 - 2007 Senior Manager @
- 1999 - 2003 Director de Operaciones @
- 1993 - 1999 Jefe de Equipo @
Jose Serrano Education
- Universidad Complutense de Madrid
Licenciado en CC Políticas (Administración)
1990 - 1996 - ThePowerMBA
Master of Business Administration - MBA
Jose Serrano Skills
- Customer Experience
- Experiencia del cliente
- E Commerce
- Calidad
- BPO
- Social Media
- Estrategia
- Social Experience
- Call Center
- Estrategia empresarial
- Start Ups
- Telecommunications
- Real Time
- Centro de llamadas
- Team Management
- Team Leadership
- Workforce Management
- Management Consulting
- Liderazgo de equipos
- Contact Centers
- Centros de contacto
- Business Strategy
- Inbound Marketing
- Outsourcing
- Contact Center
- Call Centers
- Web 2.0
- Eficiencia
- CRM
Jose Serrano Summary
- Jose Serrano, based in Madrid, ES, is currently a CEO España at Izo. Jose Serrano brings experience from previous roles at Asociación DEC, AEERC- Asociación Española de Expertos en la Relación con Clientes, La Salle International Graduate School and Accenture. Jose Serrano holds a 1990 - 1996 Licenciado en CC Políticas in Administración @ Universidad Complutense de Madrid. With a robust skill set that includes Customer Experience, Experiencia del cliente, E Commerce, Calidad, BPO and more. Jose Serrano has 1 emails and 1 mobile phone numbers on RocketReach.
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