Technical Support Specialist @ Chromite (April 2024 - October 2024)
Customer Service Associate @ (August 2022 - April 2024)
Customer Service Specialist @ Spacex (Starlirk) (August 2022 - April 2024)
Csr @ (January 2021 - August 2022)
Technical Representative @ (January 2021 - August 2022)
Technical Representative @ Fluid master (January 2021 - August 2022)
Payment Specialist @ ADP (Contracted) (January 2020 - March 2020)
Customer Resolution Specialist @ (January 2017 - October 2019)
Customer Service Specialist @ (January 2017 - September 2019)
Customer Representative @ (January 2017 - September 2019)
Training Specialist @ (January 2017 - September 2019)
Underwriter @ (September 2015 - January 2017)
Scheduling Coordinator @ (September 2015 - January 2017)
Disney Desk @ Disneyland (February 2015 - December 2015)
Customer Service Specialist @ Disneyland (February 2015 - December 2015)
Customer Service Specialist @ The Orange County Toll Roads (Contracted) (March 2015 - May 2015)
Service Coordinator @ (October 2014 - January 2015)
Customer Service Coordinator @ Sonitrol OC (October 2014 - January 2015)
Customer Service Representative @ (May 2014 - October 2014)
Customer Service Specialist @ (May 2014 - October 2014)
Call Center Specialist @ (May 2014 - October 2014)
Customer Service Rep @ (May 2012 - May 2014)
Customer Service Representative @ (May 2012 - May 2014)
Customer Service @ (February 2003 - January 2012)
Customer Service @ (February 2001 - January 2003)
Seller @ (May 1997 - April 2002)
Jose Pacheco Education
Cerritos College 1996-1998
Bell High School
High School Diploma
Cerritos College
High School Diploma
Santa Ana College
Certified Peer Counselor (Certified Bartender)
Bell High School
Santa Ana College
High School Diploma
Jose Pacheco Skills
10 Key
AD Migration
ADP Payforce
Account Management
Bilingual-English/Spanish
Billing Systems
Business Applications
CRTs
Call Centers
Cash Balance
Cash Handling
Cashiering
Chatbot Development
Chatbot Testing
Conflict Management
Contact Centers
Credit
Customer Experience
Customer Follow-Up
Customer Interaction
Customer Quality
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Training
Customer-Focused Service
Demand Letters
Development & Production of Publications
Documentation
Emerging Trends
English to Spanish
Enquiries
Establishing Priorities
Face-to-face Training
Google Drive
Helping Clients
Helping Clients Succeed
In-services
Insurance Fraud Prevention
Invoicing
Jira Service Desk
Mac & PC platforms
Manage client expectations
Merchant Services
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Mobile Device Troubleshooting
Outlook
PC & Mac platforms
Payment Cards
Payments
Phone Etiquette
Quality Assurance
Quality Control
Relating to Clients
Root Cause Analysis
Sales
Scheduling
Service Coordination
Service Level Management
Site Coordination
Spanish
Team Leadership
Team Management
Teamwork
Technical Proficiency
Technical Support
Telecommunications
Telemarketing
Toll Roads
Troubleshooting
Ultimate
User Training
VIP management
Wages
Wireless
Working with First-Time Home Buyers
Zendesk
Jose Pacheco Summary
Jose Pacheco, based in La Puente, CA, US, is currently a Technical Specialist at Chronomite. Jose Pacheco brings experience from previous roles at Pennysaver (Contracted), Chromite, SpaceX and Spacex (Starlirk). Jose Pacheco holds a 1996 - 1998 Cerritos College. With a robust skill set that includes 10 Key, AD Migration, ADP Payforce, Account Management, Bilingual-English/Spanish and more. Jose Pacheco has 1 mobile phone numbers on RocketReach.
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