2014 -
2019 Senior Call Center Manager for HealthFirst and Aspen Dental @
2014 -
2014 Call Center and Member Services Manager @ Preferred Medical Plan
2008 -
2014 Call Center Manager @ InCOMM (formerly QPay)
2007 -
2008 Call Center Manager @
2006 -
2007 Assistant Director of Admissions @ Kaplan University
2004 -
2006 Customer Service Manager @
2000 -
2004 Customer Service Manager @
Jose Luque Education
Champagnat Maristas Miraflores
High School Diploma (High School/Secondary Diplomas and Certificates)
1960
-
1970
Universidad Nacional de Ingenieria - UNI
Escuela de Negocios para Graduados - ESAN
Jose Luque Skills
Call Centers
Customer Experience
Customer Satisfaction
Customer Service
Team Leadership
Team Building
Management
Training
Leadership
Process Improvement
Customer Retention
Account Management
Business Process Improvement
Coaching
CRM
Cross-functional team
Telecommunications
Analysis
Business Development
Employee Training
Forecasting
Human Resources
Interviewing
Leadership Development
Microsoft Excel
Microsoft Word
Operations Management
Performance Management
Sales Management
Workforce management
Contact Centers
Hiring
Quality Management
Recruiting
Reporting
Strategic Thinking and Planning
Talent Acquisition
Team Management
Cross-functional Team Leadership
Interviews
Customer Relationship Management (CRM)
Customer Relationship Management Crm
PowerPoint
Social Media
Public Speaking
Call Center
Cross Functional Team
User Experience
Higher Education
Strategic Planning
Support
Cross Functional Team Leadership
Business Process
MBA
Strategic Thinking
Customer Relationship Management
Jose Luque Summary
Jose Luque, based in Florida, United States, is currently a Providers Services at UnitedHealth Group. Jose Luque brings experience from previous roles at UnitedHealth Group, eMed Digital Healthcare, USHEALTH Group and Sutherland Healthcare Solutions. Jose Luque holds a 1960 - 1970 High School Diploma in High School/Secondary Diplomas and Certificates @ Champagnat Maristas Miraflores. With a robust skill set that includes Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Team Leadership and more. Jose Luque has 2 emails on RocketReach.
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