Jose Luque Email & Phone Number

Providers Services @ UnitedHealth Group

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Jose Luque Location

Florida, United States

Jose Luque Work

Providers Services @ (March 2025 - Present)
Centralized Service Model @ (January 2023 - March 2025)
Advocate @ UNITED HEALTH CARE (January 2023 - Present)
Customer Service Supervisor @ eMed (September 2021 - December 2022)
Customer Support Team @ (September 2021 - November 2022)
Professional Sales Consultant @ (June 2019 - August 2021)
Sales Advisor @ US Health Group (August 2019 - March 2020)
Account Specialist @ Sutherland Health (December 2014 - June 2019)
Senior Call Center Manager for HealthFirst and Aspen Dental @ (December 2014 - April 2019)
Call Center and Member Services Manager @ Preferred Medical Plan (March 2014 - November 2014)
Senior Call Center Manager @ PMP (Preferred Medical Plan) (March 2014 - November 2014)
Call Center Manager @ InCOMM (formerly QPay) (March 2008 - February 2014)
Call Center Manager @ (March 2007 - February 2008)
Assistant Director of Admissions @ Kaplan University (September 2006 - February 2007)
Customer Service Manager @ BANK ATLANTIC (merged with BBT) and later to other banking services) (April 2004 - October 2006)
Customer Service Manager @ (March 2004 - August 2006)
Customer Service Manager @ (January 2000 - February 2004)
Sales Manager @ AT&T (CONVERGYS) (March 1995 - March 2000)

Jose Luque Education

Champagnat Maristas Miraflores
High School Diploma (High School/Secondary Diplomas and Certificates)
1960-1970
Escuela de Negocios para Graduados - ESAN
Magister in Administration (MBA) (Finance & Marketing)
Universidad Nacional de Ingenieria - UNI
Economics Engineer (Economics)
National University of Engineering
Bachelor of Science (Economics)
Business Administration
Master of Business Administration (Finance, General)

Jose Luque Skills

Account Management
Adjustments
Analysis
Business Development
Business Process Improvement
CRM
Call Center Administration
Call Centers
Call Quality
Call center metrics - KPI's
Coaching
Coaching & Mentoring
Computer Literacy
Contact Center Management
Contact Centers
Cost Reduction
Creative Problem Solving
Cross-functional Team Leadership
Cross-functional team
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Customer-focused Service
Employee Counseling
Employee Training
Exceeding Customer Expectations
Finance
Forecasting
Hiring
Hispanic Marketing
Human Resources
Industry standards
Interpersonal Skills
Interviewing
Interviews
KPI Implementation
Leadership
Leadership Development
Leading Development Teams
Life Insurance
Management
Microsoft Excel
Microsoft Office
Microsoft Word
Operations Management
Organization Skills
Performance Improvement
Performance Management
Procedure Development
Process Improvement
Provider Relations
Quality Management
Recruiting
Reducing Operating Costs
Reporting
Research Skills
Sales
Sales Management
Salesforce.com
Schedules of Condition
Staff Development
Strategic Planning for Growth
Strategic Thinking
Strategic Thinking and Planning
Talent Acquisition
Team Building
Team Leadership
Team Management
Teamwork
Technical Support
Telecommunications
Telemarketing
Third-Party Logistics (3PL)
Time Management
Training
Web-based Software Development
Workforce Management
Customer Relationship Management Crm
PowerPoint
Social Media
Public Speaking
Call Center
Cross Functional Team
User Experience
Higher Education
Strategic Planning
Support
Cross Functional Team Leadership
Business Process
MBA
Customer Relationship Management

Jose Luque Summary

Jose Luque, based in Florida, United States, is currently a Providers Services at UnitedHealth Group. Jose Luque brings experience from previous roles at UnitedHealth Group, UNITED HEALTH CARE, eMed and eMed Digital Healthcare. Jose Luque holds a 1960 - 1970 High School Diploma in High School/Secondary Diplomas and Certificates @ Champagnat Maristas Miraflores. With a robust skill set that includes Account Management, Adjustments, Analysis, Business Development, Business Process Improvement and more. Jose Luque has 2 emails on RocketReach.