Jose Gonzalez Email & Phone Number
Director Customer Care @ Rentokil Terminix
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Jose Gonzalez Location
- Santa Ana, CA, US
Jose Gonzalez Work
- Director Customer Care @ (August 2024 - Present)
- Director Customer Experience @ (December 2022 - August 2024)
- Customer Experience Business Partner, Director II of CS and Administrative Services West Market @ (June 2021 - December 2022)
- Director of Customer Service, West Market- Western Exterminator and Ambius @ (January 2018 - December 2022)
- Manager of Customer Service, West Market @ (February 2016 - January 2018)
- Manager of National Monitoring Center @ (November 2014 - January 2016)
- Manager of Resource Management for Strategic Partner Channel @ (May 2014 - November 2014)
- Resource Management Manager @ (January 2012 - May 2014)
- Operations Supervisor -Leaves and Benefits @ (May 2011 - January 2012)
- Operations Supervisor of Staff Development @ (November 2010 - May 2011)
- Supervisor of Customer Service and Tech Support @ (April 2007 - November 2010)
- Customer Service Representative @ (July 2006 - April 2007)
- Operations Manager @ (January 1996 - July 2006)
Jose Gonzalez Education
- Bellevue University
Bachelor of Science (BS) - in progress (Business Administration and Management, General)
2010-2020 - Bellevue University
CCOM- Call Center Operations and Management (Business Administration and Management, General)
2010-2012
Jose Gonzalez Skills
- Call Centers
- Coaching
- Process Improvement
- Analysis
- CRM
- Workforce Management
- Leadership Development
- Resource Management
- Supervisory Skills
- Quality Management
- ACD
- Attendance Management
- Time & Attendance
- Operational Risk Management
- Auditing
- Vendor Management
- Time Management
- Project Management
- Customer Service
- Wireless
- Customer Satisfaction
- Telecommunications
- Customer Experience
- Troubleshooting
- Team Leadership
- Leadership
- Team Building
- Training
- Management
- Microsoft Office
- Mobile Devices
- Business Process Improvement
- Contact Centers
- Wireless Technologies
- Time And Attendance
- Strategy
- Employee Benefits
- Crt
- Planning
- Customer Service Representatives
- Vendors
- Sales
- ISO
- Hazard Analysis
- Edge
- Product Catalog
- Protocol
- Absenteeism
- Catalogs
- Team Development
- IEX Total View
- Fleet Operations
- Form 10 K
- Remote Locations
- Metrics
- Hiring
- Keys
- Spanish
- Promoters
- Routing
- Supervisor
- PowerPoint
- SharePoint
- Human Resources
- Structures
- MS Excel
- Profit
- Escalation
- Food Safety
- English
- Overtime
- Inventory
- USDA
- Coordinators
- Microsoft Excel
- Policy
- Directors
- Output
- Scheduling
- Analytical Skills
- Reporting
- Payroll
- Campaigns
- Inspection
- P&l
- Shrinkage
- Customer Relations
- Officers
- Management Professional
- Strategic Business
- IEX
- Cognos
- Communication
- Negotiation
- Abandonment
- Strategic Planning
- Quality Assurance
- Operations
- Equality
- Marketing
- New Hires
- Criminal Justice
- Morale
- Pressure
- Justice
- Client Relations
- Food
- Resources
- Records
- Software
- Performance Reviews
- Outlook
- IVR
- Disciplinary Action
- Microsoft Word
- Analytical Skill
- Pattern
- Profit Analysis
- Offenders
- Liaison
- Sametime
- Staff Development
- Lotus
- Wholesale
- DBMS
Jose Gonzalez Summary
- Jose Gonzalez, based in Santa Ana, CA, US, is currently a Director Customer Care at Rentokil Terminix. Jose Gonzalez brings experience from previous roles at Rentokil North America and Rentokil Steritech North America. Jose Gonzalez holds a 2010 - 2020 Bachelor of Science (BS) - in progress in Business Administration and Management, General @ Bellevue University. With a robust skill set that includes Call Centers, Coaching, Process Improvement, Analysis, CRM and more. Jose Gonzalez has 2 mobile phone numbers on RocketReach.
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