Jorge Serrano Location
- San Diego, CA, US
Jorge Serrano Work
- 2025 - now Real Estate Agent @
- 2024 - now Fractional COO | Strategic Operations Consultant @
- 2025 - 2025 Strategic Business Development | Realtor (San Diego and Baja,Mexico) DRE Lic# 01791653 @
- 2024 - 2024 Call Center Manager @
- 2023 - 2023 Operations Manager @
- 2022 - 2023 Director of Call Center Operations, Mexico @ ProximoCX
- 2022 - 2022 Director of Call Center Services, Mexico @
- 2020 - 2021 Call Center Director (Hybrid) @
- 2020 - 2020 Senior Manager, Remote Call Center Operations - Covid-19 CT Program (Remote) @
- 2017 - 2020 Assistant Program Director of Welfare-to-Work Program (CalWORKS) @
- 2011 - 2017 Senior Operations Manager of Outbound Customer Service and Sales @
- 2007 - 2011 Project Manager, California and Baja Mexico Real Estate @
- 2007 - 2011 Partner and Business Development and Marketing (San Diego and Tijuana) @
- 2000 - 2006 Operations Call Center General Manager @ TNS Sofres Multicultural (Market Research)
- 1997 - 2000 Project Manager Market Research Call Center @ TNS Sofres Multicultural (Market Research)
- 1996 - 1997 Data Collection Supervisor Market Research Call Center @ TNS Sofres Multicultural (Market Research)
Jorge Serrano Education
- Universidad Autónoma de Baja California
Bachelor of Laws (LL.B.) (Law)
1995 - 2000 - Southwestern Community College District
Associate of Arts - AA (Political Science and Government)
1992 - 1994
Jorge Serrano Skills
- Team Building
- Employee Learning And Development
- Training and Development
- Sales
- Customer Retention
- Inbound
- Sales Operations
- Mentoring
- Competitive Analysis
- Customer Service Training
- Telemarketing
- Entrepreneurship
- Online Research
- Management
- Coaching
- Marketing Communications
- Outsourcing
- Organizational Leadership
- CRM
- Leadership
- Strategic Partnerships
- Personal Development
- B2B
- Human Resources
- Microsoft PowerPoint
- People Development
- Customer Satisfaction
- Call Center Administration
- Team Management
- Team Leadership
- Strategy
- Talent Management
- Microsoft Office
- Operations Management
- Customer Insight
- Microsoft Excel
- New Business Development
- Training
- Employee Training
- Customer Service
- Contract Negotiation
- Teamwork
- Project Management
- Call Centers
- Analysis
- Executive Coaching
- Social Media
- Online Marketing
- Business Development
- Negotiation
- Customer Service Management
- Lead Generation
- Quality Assurance
- Strategic Planning
- Sales Management
- Marketing
- Time Management
- Human Resources Hr
- Project Planning
- Business Process Improvement
- Client Rapport
- Vendor Relationship Management
- Analytics
- Brand Loyalty
- Customer Experience
- Executive Management
- Account Management
- Start Ups
- Vendor Management
- Outbound Sales
- Outlook
- Business Planning
- Customer Experience Management
- Microsoft Word
- Case Management
- Program Management
- Focus Groups
- Interviews
- Social Media Marketing
- Interpersonal Skills
- Business Strategy
- Social Services
- Staff Development
- Marketing Strategy
- L&D
- Recruiting
Jorge Serrano Summary
- Jorge Serrano, based in San Diego, CA, US, is currently a Real Estate Agent at eXp Realty. Jorge Serrano brings experience from previous roles at Gittins Consulting Group, LLC, Keller Williams Realty San Diego Metro, San Diego Association of Governments (SANDAG) and Same Day Heating & Air Conditioning. Jorge Serrano holds a 1995 - 2000 Bachelor of Laws (LL.B.) in Law @ Universidad Autónoma de Baja California. With a robust skill set that includes Team Building, Employee Learning And Development, Training and Development, Sales, Customer Retention and more. Jorge Serrano has 1 emails and 3 mobile phone numbers on RocketReach.
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