Jorge S. Email & Phone Number
Sr. Director, Americas Aftermarket Support @ Smiths Detection
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Jorge S. Location
- Perry Hall, MD, US
Jorge S. Work
- Sr. Director, Americas Aftermarket Support @ (August 2024 - Present)
- Director - Aftermarket Service Support @ (June 2013 - August 2024)
- Manager - Americas Customer and Technical Support @ (June 2013 - October 2017)
- Technical Support Call Center Manager @ Educate Online Inc. (September 2007 - August 2008)
- High School @ Calvert Hall College High School (Towson, MD) (January 1988 - January 1992)
Jorge S. Education
- University of Maryland Baltimore County
BA (Political Science)
1992-1998 - Calvert Hall College 1988-1992
Jorge S. Skills
- Analytical Skills
- BMC Remedy Ticketing System
- Bilingual English and Spanish
- Business Operations
- Business Process Improvement
- Business-to-Business (B2B)
- Call Center Administration
- Call Center Architecture
- Call Center Development
- Call Quality
- Call Routing
- Call center start-up
- Cisco Call Manager
- Contact Center Management
- Contact Center Operations
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Data Analysis
- English
- Field Service Management
- Fleetmatics Work Software
- Help Desk Implementation
- IT Service Management
- Interactive Intelligence Contact Management software
- Leadership
- Management
- Management of multi-disciplinary teams
- Microsoft Dynamics CRM
- Microsoft Excel
- Microsoft Office
- Microsoft Teams
- NICE Call Recording
- On-call Support
- Planning Budgeting & Forecasting
- Process Improvement
- Product Support
- Program Management
- Project Management
- Public Speaking
- Quality Assurance
- SAP ERP
- Salesforce Lightning
- Salesforce Training
- Strategic Planning
- Supervisory Skills
- Team Leadership
- Technical Support
- Training & Development
- Workforce Management
Jorge S. Summary
- Jorge S., based in Perry Hall, MD, US, is currently a Sr. Director, Americas Aftermarket Support at Smiths Detection. Jorge S. brings experience from previous roles at Smiths Detection, Educate Online Inc. and Calvert Hall College High School (Towson, MD). Jorge S. holds a 1992 - 1998 BA in Political Science @ University of Maryland Baltimore County. With a robust skill set that includes Analytical Skills, BMC Remedy Ticketing System, Bilingual English and Spanish, Business Operations, Business Process Improvement and more. Jorge S. has 1 emails and 1 mobile phone numbers on RocketReach.
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