Jordan Wilkinson Email & Phone Number

Director of Service Excellence, Customer Experience and Transformation @ Paychex

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Jordan Wilkinson Location

Fort Lauderdale, FL, US

Jordan Wilkinson Work

2026 -now Director of Service Excellence, Customer Experience and Transformation @
2025 -2026 Director of Global Capability Center - Executive Assignment @
2024 -2025 Director and General Manager of SurePayroll Sales and Service @
2023 -2024 Director of Implementation HCM @
2020 -2023 Senior Director of Operations @
2019 -2019 Senior Director of Client Services @
2015 -2019 Director of Operations @
2012 -2015 Senior Operations Manager @

Jordan Wilkinson Education

Centre College
Bachelor of Arts (B.A.) (Double Major: International Relations & History)
2008-2012
Shanghai University
(Chinese Studies and International Business)
2010-2010

Jordan Wilkinson Skills

Business Process Management
Operations Management
Product Development
Time Management
Communication
Strategic Planning
Continuous Process Improvement
Project Implementation
Data Analysis
Client Relations
Profit & Loss Management
Workforce Planning
Strategic Consulting
Customer Presentations
Project Management
Business Strategy
Customer Relationship Management (CRM)
Team Management
Business Development
Customer Satisfaction
Leadership
Management
Customer Service
Microsoft Office
Public Speaking
Business Process Improvement
Team Building
Training
Strategy
Account Management
Software Implementation
Healthcare Management
RFP
Contract Negotiation
Contract Management
Interviewing
Onboarding
Executive Management
Service-Level Agreements (SLA)
Negotiation
Relationship Building
Performance Metrics
Change Management
Program Management
Mentoring
Organizational Culture
sales
Team Leadership
Process Improvement and...
Strategic Planning and...
International Team...
Client Satisfaction
Leadership and...
Business...
Critical Thinking and...
Versatile and...
Developing People and...
Call Center...
Strategy and Strategic...
Recruiting
Microsoft Excel
Teamwork
Event Planning
Social Media
Healthcare
Process Improvement
Consulting
Call Centers
Customer Relationship Management Crm
Equality and Diversity
Developing People and Generating Ideas
International Project Management
Call Center Administration
Leadership and Communication
Business Development/Relationship Management
Google Apps
Hoshin Kanri
Full Life Cycle Recruiting
International Travel
International Team Coordination
Profit and Loss Management
Strategic Planning and Analysis
Cross Functional Team Leadership
Community Outreach
Strategy and Strategic Planning
Critical Thinking and Problem Solving
Google for Work
Process Improvement and Implementation
Versatile and Situational Flexibility
Service Level Agreements Sla
Customer Relationship Management
Service Level Agreements

Jordan Wilkinson Summary

Jordan Wilkinson, based in Fort Lauderdale, FL, US, is currently a Director of Service Excellence, Customer Experience and Transformation at Paychex. Jordan Wilkinson brings experience from previous roles at Paychex and Gusto. Jordan Wilkinson holds a 2008 - 2012 Bachelor of Arts (B.A.) in Double Major: International Relations & History @ Centre College. With a robust skill set that includes Business Process Management, Operations Management, Product Development, Time Management, Communication and more. Jordan Wilkinson has 2 emails and 1 mobile phone numbers on RocketReach.