Jordan Hooker Email & Phone Number
Associate Director, Customer Support @ Axuall
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Jordan Hooker Location
- Chapel Hill, NC, US
Jordan Hooker Work
- 2026 -now Associate Director, Customer Support @
- 2024 -2026 Manager, Customer Support @
- 2024 -now Host - Table Service Podcast @
- 2024 -2026 Principal Consultant @
- 2023 -2024 Senior CX Program Manager @
- 2022 -2023 Senior Manager, Customer Support @
- 2021 -2022 Manager, Customer Support @
- 2020 -2021 Co-Owner and Bread Guy @
- 2018 -2021 Manager, Customer Experience @
- 2016 -2018 Customer Success Manager @
- 2014 -2016 Manager of Customer Service @
- 2014 -2014 Customer Service Specialist @
- 2013 -2014 Associate, Customer Support @
- 2012 -2012 Adjunct Instructor of Music History @
Jordan Hooker Education
- The University of Memphis 2005-2010
Jordan Hooker Skills
- Operational Efficiency
- Customer Advocacy
- Project Coordination
- Business Coaching
- Organization Skills
- New Product Rollout
- Communication Training
- Training
- Customer Escalation Management
- Service-Level Agreements (SLA)
- Continuous Process Improvement
- Team Performance
- Team Management
- Presentation Skills
- Service Levels
- Coaching
- Consulting
- Project Planning
- New Program Development
- Customer Experience Design
- Written Communication
- Resource Allocation
- Problem Solving
- Presentations
- Key Performance Indicators
- Business Reviews
- IT Service Management
- Jira Software
- Salesforce Service Cloud
- Analytical Skills
- Google Workplace
- Customer Service Operations
- Google Sheets
- Google Docs
- Zendesk
- Nonprofits
- Salesforce.com
- Leadership
- Customer Service
- Team Building
- Management
- Leadership Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Public Speaking
- Software as a Service (SaaS)
- Strategy
- Team Leadership
- Customer Satisfaction
- Customer Experience
- Customer Support
- Customer Experience Management
- Customer Service Management
- News Writing
- Reporting
- Marketing
- Integrated Marketing
- Fundraising
- Teaching
- Email Marketing
- Proofreading
- Marketing Strategy
- Microsoft Office
- Community Outreach
- Volunteer Management
- Event Planning
- Customer Relationship Management Crm
- Music
- Research
- Nonprofit Organizations
- Software as a Service Saas
- Editing
- Social Media
- Customer Relationship Management
- Software as a Service
Jordan Hooker Summary
- Jordan Hooker, based in Chapel Hill, NC, US, is currently a Associate Director, Customer Support at Axuall. Jordan Hooker brings experience from previous roles at Axuall, Tavolo Consulting and Applied Value Technologies. Jordan Hooker holds a 2005 - 2010 The University of Memphis. With a robust skill set that includes Operational Efficiency, Customer Advocacy, Project Coordination, Business Coaching, Organization Skills and more. Jordan Hooker has 1 emails and 1 mobile phone numbers on RocketReach.
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